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APS In Home Supervisor I

3 months ago

Washington, United States Texas Department of Aging & Disability Services Full time
Job Description:
APS In Home Supervisor I

The position supervises a unit of caseworkers and administrative support/clerical staff responsible for providing adult protective services to eligible clients. The position interacts routinely with Texas Department of Family and Protective and Regulatory Service, clients, representatives from organizations and the general public.

***Posting for current and former APS Employees Only**
Essential Job Functions:
• Plans and manages unit operations to achieve program and regional objectives for service delivery by monitoring budgets and caseloads, consulting with staff on case issues, approving leave, and holding unit meetings.

• Selects, manages, and develops staff through review of performance data, conferences, training, and performance appraisal.

• Interprets program policy and procedures to unit staff, other Department of Family and Protective Services staff, and the public.

• Evaluates unit performance through case readings, computer reports, and observation of Essential Job Functions.
• Plans and manages unit operations to achieve program and regional objectives for service delivery by monitoring budgets and caseloads, consulting with staff on case issues, approving leave, and holding unit meetings.

• Selects, manages, and develops staff through review of performance data, conferences, training, and performance appraisal.

• Interprets program policy and procedures to unit staff, other Department of Family and Protective Services staff, and the public.

• Evaluates unit performance through case readings, computer reports, and observation of unit operations to ensure unit compliance with policy, procedure, and service control requirements.

• Prepares management reports, analyses, correspondence, and related materials to keep management informed and respond to issues.

• Makes presentations and participates in community awareness and related activities to inform the public about the program.

• Responds to complaints from irate clients, their families, or other individuals regarding case actions or related issues.

• Performs other duties as assigned and required to maintain unit operations.
• Promotes, monitors, and ensures that respect is demonstrated for cultural diversity.

• Attends work regularly in accordance with agency leave policy
Knowledge Skills Abilities:
• Knowledge of Texas laws relating to adult protective services.

• Knowledge of gerontology, the dynamics of the aging process, and special problems of the aged and disabled.

• Skill in investigating and resolving difficult abuse or neglect complaints.

• Skill in establishing and maintaining effective working relationships.

• Skill in effective verbal and written communication.

• Ability to make sound judgments considering needs of disabled adults and the elderly.

• Ability to organize workload among staff considering capabilities, limitations, organizational structure, and department policies/procedures.

• Ability to operate basic office equipment including a personal computer.

• Ability to work in highly emotion-filled environment.