Customer Service Leader

1 week ago

Keene, United States Hannaford Supermarkets Full time
Address: USA-NH-Keene-481 West Street
Store Code: Store 08163 Front End (5151638)

Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested.

DUTIES AND RESPONSIBILITIES

* Observe and follow all company policies and established procedures.
* Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.
* Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets
* Assist in special projects and perform other functions as assigned by supervision.
* Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards.
* Observe security standards by staying alert and being aware of customers‘ actions and behavior. Report to manager or security any abnormal behavior.
* Secure front-end change drawer at all times when leaving it unattended; protect company assets at all times.
* Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular, ongoing basis.
* Frequently, perform cashier and/or bagging functions
* Frequently, perform service desk/kiosk and if trained, bookkeeper functions
* Perform all other duties as assigned.

QUALIFICATIONS

* Effective communication and customer service skills.
* Must meet minimum age requirements to perform specific job functions (18 years of age).
* Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
* Demonstrated ability to perform the technical requirements of cashier and service desk/kiosk.

Prerequisite Training:
* Service Desk/Kiosk Stores: Completed Cashier/Service Associate and Service Desk/Kiosk training packets
* Non-Service Desk/Kiosk Stores: Completed Cashier (non-service desk/kiosk) training packet

Physical Requirements

* Perform repetitive hand and arm motions while standing/walking the majority of the shift.
* Bend and lift products weighting up to 15 pounds continuously, 25 pounds frequently and 50 pounds on occasion.
* Push or pull up to 75 pounds on occasion.
* Work in and out of inclement weather when necessary.
* Gather up to five shopping carts and push them to designated areas.
* Be able to handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners.
* Have sufficient visual acuity to check identification cards, checks, invoices and other written documents.

PREFERRED REQUIREMENTS

* Promote customer goodwill by providing high standards in customer service and resolving issues quickly and courteously.
* Maintain effective work schedules for front-end & service desk/kiosk associates to meet business traffic requirements and minimize customer inconvenience.
* Handle cash pickups and change orders as requested and log as required.
* Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks, and the sale of tobacco/alcoholic beverages.
* Provide customers and associates with hassle-free refunds while applying all applicable guarantees
* Supervise performance of all duties and responsibilities of all front-end and service desk/kiosk associates as assigned by Manager of Customer Service
* Treat all associates with fairness, dignity, and respect. Provide recognition of accomplishments and offer constructive counseling when necessary.
* Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Salary range is between $17.60 - $26.20 Hrly

Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.

Job Requisition: 400527_external_USA-NH-Keene

  • FT Customer Service Leader

    2 months ago

    Keene, United States Hannaford Supermarkets Full time

    Address: USA-NH-Keene-481 West Street Store Code: Store 08163 Front End (5151638) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods,...

  • FT Customer Service Leader

    2 months ago

    Keene, United States Hannaford Supermarkets Full time

    Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection...

  • Customer Service Representative

    4 weeks ago

    Keene, United States The Collins Business Group, LLC Full time $18 - $22

    About the JobJoin the J&L Auto Body team in Keene, NH, as a Customer Service Representative and make a real impact in a dynamic, customer-centered environment! We're looking for someone who’s excited to deliver exceptional customer service and ensure every client has a smooth, positive experience from start to finish. This is your chance to be the friendly...

  • Customer Service Coordinator

    4 days ago

    Keene, New Hampshire, United States Ulta Beauty Full time

    As a Customer Service Coordinator at Ulta Beauty, you will be the face of our brand, providing exceptional customer service and support to our guests. Your responsibilities will include answering questions, resolving issues, and promoting products and services to enhance the shopping experience.We're seeking a friendly and approachable individual who is...

  • Retail Business Leader

    1 week ago

    Keene, New Hampshire, United States Hannaford Supermarkets Full time

    We are looking for a Retail Business Leader to join our team at Hannaford Supermarkets. This role involves overseeing customer service initiatives and ensuring that our stores meet the highest standards.The successful candidate will have strong leadership skills, excellent communication abilities, and a deep understanding of the retail industry. The average...

  • Package Handler Role at United Parcel Service

    7 days ago

    Keene, Texas, United States United Parcel Service Inc. Full time

    At United Parcel Service Inc., we offer an exciting opportunity for skilled and energetic individuals to join our team as Package Handlers.We are looking for candidates who can lift up to 70 lbs, have stamina to work in a fast-paced environment, and possess excellent problem-solving skills.The estimated salary for this role is $21.00 per hour, with potential...

  • Customer Service Representative

    5 days ago

    Keene, New Hampshire, United States Walmart Full time

    **About Our Store**Walmart is a leading retailer offering a wide range of products and services to our customers. As a Retail Team Member, you will play a critical role in delivering an excellent shopping experience and driving sales growth.**Key Responsibilities:**Engage with customers and provide personalized serviceProcess transactions accurately and...

  • Customer Service Representative

    2 months ago

    Keene, United States U-Haul Full time

    Location: 199 Marlboro St, Keene, New Hampshire 03431 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Associate

    4 days ago

    Keene, New Hampshire, United States Ulta Beauty Full time

    Ulta Beauty OverviewWe're a leader in the beauty retail space, dedicated to helping guests look and feel their best.About the RoleThis is a dynamic opportunity for an individual who shares our passion for delivering exceptional customer experiences and driving sales growth.As a Lead Cashier at Ulta Beauty, you'll:Promptly acknowledge and warmly greet each...

  • Kitchen Leader

    4 weeks ago

    Keene, United States Chipotle Full time

    Chipotle - 333 Winchester Street [Food Service / Line Cook / Prep Cook] As a Kitchen Leader at Chipotle, you'll: Ensure food quality by cooking and preparing food to order and following kitchen procedures; Monitor food waste and inventory levels, and resolve food quality issues; Support a strong team dynamic between the back-of-house Crew and the...

  • Service Technician

    2 months ago

    Keene, New Hampshire, United States Hobart Service Full time

    Job SummaryWe are seeking a skilled Service Technician to join our team at Hobart Service. As a Service Technician, you will be responsible for providing high-quality service solutions to our customers, troubleshooting and repairing commercial food equipment, and maintaining a high level of customer satisfaction.Key ResponsibilitiesElectrical and mechanical...

  • Automotive Customer Service Representative

    2 months ago

    Keene, United States Fenton Family Dealerships Full time

    Automotive Customer Service Representative Earn up $17 to $26/hr Full Time Plus Monthly Bonus Opportunity Keene, NH Responsibilities Must have an energetic, warm, friendly, and outgoing personality Greet customers with a smile and collect basic information Participate in team and process development sessions - keeping positive relationships with teammates...

  • Sales Performance Leader

    1 week ago

    Keene, Texas, United States Mattress Firm Full time

    About UsMattress Firm is America's largest specialty mattress retailer, with over 2,400 stores nationwide and a team of more than 6,000 Sleep Experts. Our mission is to help people find the mattress of their dreams, with low prices, the best brands, and expert knowledge.Our StoryIn just over 30 years, we've become a trusted authority on sleep, and our...

  • Fitness Club Customer Service Representative

    2 months ago

    Keene, New Hampshire, United States Planet Fitness Full time

    Job SummaryThe Member Services Representative will be responsible for delivering exceptional customer service to Planet Fitness members, prospective members, and guests. This role requires a positive and professional attitude, with a passion for fitness and health.Key ResponsibilitiesGreet members, prospective members, and guests, providing a superior level...

  • Customer Service Representative/Lot Attendant

    12 hours ago

    Keene, United States U-Haul Full time

    Location: 199 Marlboro St, Keene, New Hampshire 03431 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative for Center Store Department

    1 week ago

    Keene, New Hampshire, United States Hannaford Supermarkets Full time

    About Hannaford SupermarketsHannaford Supermarkets is a leading grocery store chain that prides itself on delivering exceptional customer experiences. We are committed to providing high-quality products, services, and facilities that exceed our customers' expectations.Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team...

  • Customer Experience Specialist

    1 day ago

    Keene, New Hampshire, United States DISH Full time

    Unlock Your Career PotentialDISH is a pioneering company that has been revolutionizing the future of connectivity for over 40 years. Our extensive reach spans satellite television service, live-streaming, on-demand programming, smart home installation services, mobile plans and products, and now we're building America's First Smart Network™.Our family of...

  • Customer Service Representative

    1 week ago

    Keene, New Hampshire, United States Cheshire Village Pizza Full time

    Job DescriptionWe are seeking a reliable and friendly individual to join our team as a Customer Service Representative at Cheshire Village Pizza.About the RoleThis is a part-time/full-time position that involves working various shifts, including days and evenings, Monday through Saturday. As a Customer Service Representative, you will be responsible for...

  • P&C Licensed Insurance Customer Service Representative

    4 weeks ago

    Keene, United States Spherion Full time

    *MUST LIVE WITHIN 50 MILES OF KEENE, NH (or willing to relocate), this is a remote role* Active Property & Casualty Producer License required Spherion, in partnership with American Family Insurance Group, is seeking P&C Licensed Insurance Customer Service Reps! In this role, you will assist Homesite-CONNECT customers with service issues, requests, and...

  • OBGYN Department Leader Wanted in New Hampshire

    1 week ago

    Keene, Texas, United States Enterprise Medical Recruiting Full time

    We are actively seeking a highly experienced and accomplished Chair of OBGYN to lead our well-established department in southern New Hampshire. As the ideal candidate, you will possess exceptional leadership skills, a deep understanding of obstetrics and gynecology, and a commitment to promoting healthy mental well-being among our staff.About UsOur medical...