Customer Service Representative

6 days ago

Mason, United States Multi-Color Corporation MCC Full time

Description


Build your Career with an Industry Leader

As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer-driven innovations and sustainable packaging solutions. Working for our team, you can truly make a difference.

The Customer Service Team delivers MCC‘s World Class Service model by providing clear, concise and timely information regarding our customers purchase orders and shipments. This requires obtaining and utilizing an in depth knowledge of our customer‘s and products that we produce for them. This will be achieved by demonstrating analytical thinking, comprehending the use of Fort Dearborn‘s business systems and exceptional communication skills.

Why work at MCC:

  • Compensation: $19-22/hr
  • Generous benefits package including medical, dental, vision, disability, life insurance and 401(k)
  • Paid Holidays: New Years, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, plus two floating Holidays

Responsibilities:

  • Provide World-Class Customer Service
  • Takes personal responsibility for their customers by providing accurate and timely information regarding purchase orders received.
  • Manages the process of customer purchase orders from order entry through shipment by consistent and accurate communication with internal and external customers.
  • Investigates the customer‘s issues and seeks information about the real underlying needs of the customer beyond those initially expressed.
  • Effectively communicates and takes swift action to consistently exceed customer expectations to insure accessibility to information and assistance in resolution of issues.
  • Committed to expanding their knowledge of MCC‘s products, services and solutions.
  • Work collaboratively within the plant
  • Works co-operatively within diverse departments, groups and across the plant to achieve the plant goals. Demonstrates the ability to be a ‘good team player‘ by assisting other people within the plant when needed.
  • Exhibits understanding and appreciation of opposing perspectives on issues and adapts an approach as the situation changes.
  • Demonstrate World Class Customer Service by satisfactorily performing to the following Key Performance Indicators.
  • Accuracy of orders and releases entered
  • Volume of orders and releases entered
  • Timeliness of orders and releases entered
  • Participates in special projects and performs other duties as assigned

Qualifications:

  • A four year college degree; or two to four years related experience and/or training; or equivalent combination of education and experience
  • Knowledge of Business Operating Systems; Internet software, Microsoft Word and Excel.

Other considerations:

  • The employee must occasionally, bend, stoop, lift and/or move up to 35 pounds.

Diversity & Inclusion:

MCC fosters an inclusive culture that respects and embraces our teammates‘ diverse backgrounds and experiences, so that everyone can achieve their full potential here. We aspire for our company to truly reflect the diversity of our customers and the markets we serve. We are committed to equal opportunity for everyone, regardless of peoples‘ gender identity/expression, age, language, sexual orientation, ability, race, socioeconomic status, national origin or other characteristics.

#MASIND



  • Customer Service Representative

    4 weeks ago

    Mason, United States Kelly Services, Inc. Full time

    Kelly Services, Inc. - JobID: 60C50900B4C84C938D956032CE2EEA4D [Customer Service Representative] As a Customer Service Representative at Kelly Services, Inc., you'll: Handle customer inbound/outbound calls; Provide appropriate solutions and alternatives within the time limits; Keep records of customer interactions, process customer accounts and file...

  • Customer Service Representative

    23 hours ago

    Mason, United States Russell Tobin Full time

    Russell Tobin's client, a leading manufacturing company, is hiring a Customer Care Representative at Mason, OH Position Title: Customer Care Representative Location: Mason OH 45040 Pay Rate: $15 - $17 per hour Schedule: Mon-Fri; 9 am-5:30 pm General FunctionThe Customer Service Representative provides high-quality multi-channel (telephonic, chat, email,...

  • Customer Service Representative

    23 hours ago

    Mason, United States Russell Tobin Full time

    Russell Tobin's client, a leading manufacturing company, is hiring Customer Service Representative at Mason, OH 45040Job Title: Customer Service RepresentativeOverviewWe are recruiting 30 temporary Customer Service Representatives for the Consumer Brands team. This role provides multi-channel customer support (inbound/outbound calls, chat, email, and more)...

  • Customer Service Representative

    1 month ago

    Mason, Ohio, United States Kelly Services, Inc. Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Kelly Services, Inc.Key Responsibilities:Provide exceptional customer service via phone and non-telephone channelsResolve customer issues utilizing department tools and resourcesCollaborate with field and store partners to deliver high-quality serviceUtilize business...

  • Customer Service Representative

    4 weeks ago

    Mason, Ohio, United States EVERSANA Company Full time

    Job DescriptionThe Customer Service Representative, or Program Specialist II, will provide dedicated support to patients and healthcare providers for activities related to benefit coverage, payments, reimbursements, denials, and general inquiry phone calls through our patient services support center.Essential Duties and Responsibilities:Provide personalized...

  • Customer Service Representative

    1 month ago

    Mason, Ohio, United States Domino's Pizza LLC Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative/Shift Leader. As a key member of our service team, you will be responsible for providing exceptional customer service and leading by example. Key responsibilities include:Key Responsibilities:Providing exceptional customer service and...

  • Bilingual Customer Service Representative

    4 weeks ago

    Mason, Ohio, United States Surge Staffing Full time

    Customer Service Representative Job DescriptionAt Surge Staffing, we're looking for a skilled Customer Service Representative to join our team. As a key member of our sales team, you'll be responsible for:Conducting service calls to ensure exceptional customer service and build strong relationships with our clients.Generating new business partnerships...

  • Customer Service Representative

    4 weeks ago

    Mason, Ohio, United States Domino's Pizza LLC Full time

    As a Customer Service Representative at Domino's Pizza LLC, you will be responsible for delivering exceptional customer experiences. Your key responsibilities will include:Key Responsibilities:Greet customers and provide a positive, engaging experience.Take customer orders using our Point of Sales System.Ensure orders are organized and accurate.Contribute to...

  • Customer Service Representative

    4 weeks ago

    Mason, Ohio, United States Global Channel Management Full time

    About the RoleAs a Customer Service Representative at Global Channel Management, you will be responsible for providing high-quality support to customers through various channels, including telephonic, chat, email, and social media. Your primary goal will be to resolve customer issues efficiently and effectively, ensuring a positive experience for our...

  • Customer Service Representative I

    2 weeks ago

    Mason, United States Dart Container Full time

    Dart Container Corporation - [Customer Service Representative] As a Customer Service Representative at Dart Container, you'll: Assist customers with inquiries and orders; Maintain accurate records of customer interactions; Process orders and provide shipping information; Resolve customer complaints in a professional manner; Collaborate with sales team to...

  • Customer Service Representative

    23 hours ago

    Mason, United States Russell Tobin Full time

    Russell Tobin's client, a leading global eyewear company is hiring a Customer Service Representative to work Remotely at Mason, OH (Local candidates only) LOCAL CANDIDATES ONLYONSITE FOR TRAININGApply Now!Employment Type: Contract/RemoteLocation: Mason, OH Remote (Local candidates only) (Onsite for training)Pay rate: $16/hr - $17/hr Shift: Any 8hrs of shift...

  • Bilingual Customer Service Representative

    4 weeks ago

    Mason, Ohio, United States Surge Staffing Full time

    Customer Service Representative Job DescriptionAt Surge Staffing, we're looking for a skilled Customer Service Representative to join our team. As a key member of our sales team, you'll be responsible for conducting service calls to ensure quality customer service, as well as outside sales calls to obtain new business partnerships and customers. You'll also...

  • Pipeline - Customer Service Representative

    1 month ago

    Mason, United States Tailored Management Full time

    Customer Service Representative Pay: $17 Location: WFH - must be able to report on-site in Mason, OH if equipment isn't working Shift times Training: 9a-530p Working hours: 1030a-7p Onboarding: Background check and 5 Panel Drug Screening required Duration: Initial 3 month contract, opportunity to convert to FTE depending on performance and business needThe...

  • Pipeline - Customer Service Representative

    1 month ago

    Mason, United States Tailored Management Full time

    Customer Service Representative Pay: $17 Location: WFH - must be able to report on-site in Mason, OH if equipment isn't working Shift times Training: 9a-530p Working hours: 1030a-7p Onboarding: Background check and 5 Panel Drug Screening required Duration: Initial 3 month contract, opportunity to convert to FTE depending on performance and business need ...

  • Customer Service Representative

    1 month ago

    Mason, United States EVERSANA Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at EVERSANA. As a key member of our customer-facing team, you will be responsible for providing exceptional support to patients, healthcare professionals, and payers.Your primary focus will be on delivering personalized support through phone, CRM, and email...

  • Customer Service Representative

    23 hours ago

    Mason, United States Russell Tobin Full time

    Russell Tobin's client is hiring a Customer Service Representative in Mason, OH Employment Type: ContractLocation: Hybrid Mason, OH 45040Pay rate: $15-$16.39/hr Responsibilities:Assists customers telephonically and non-telephonically with service and support issues.Resolves problems utilizing department tools, resources, business judgment and expertise, and...

  • Customer Service Representative

    3 weeks ago

    Mason, Ohio, United States Jasmine Ross - State Farm Agent Full time

    Job OpportunityState Farm Insurance Agent located in Canton, MI is seeking a motivated and career-oriented professional to join their team.Position OverviewAs a State Farm team member for Jasmine Ross - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life...

  • Customer Service Representative

    4 weeks ago

    Mason, Ohio, United States Vaco Full time

    Job SummaryAs a Customer Account Manager at Vaco, you will be responsible for maintaining safe working conditions and practices to achieve a zero (0) lost time injury record within the area of responsibility. You will also verify customer pricing and terms of sale and maintain customer quotations, summary billing setup and rebits in ERP system. Additionally,...

  • Customer Service Representative

    4 weeks ago

    Mason, Ohio, United States First Financial Bancorp Full time

    We are seeking a highly motivated and results-driven Customer Service Representative to join our Middle Market team at First Financial Bancorp. As a key member of our team, you will be responsible for handling incoming calls from business-to-business customers with questions regarding lease contracts, payoff, making payments, taxes, and other related...

  • Customer Service Representative

    4 weeks ago

    Mason City, Iowa, United States EZCORP Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, processing sales and loans, and performing opening and closing store duties.Key Responsibilities:Provide excellent customer...