Customer Service Representative

2 weeks ago


Mason, Michigan, United States Dart Container Full time
Overview

Dart Container, a leading manufacturer of everyday products, is seeking a talented Bilingual Customer Service Representative to join its team. Headquartered in Mason, MI, the company has 30 locations in four countries and employs over 13,000 family-focused employees.


Job Summary

We are looking for an exceptional customer service professional to provide timely and accurate order entry, review orders, and resolve customer-related issues. The ideal candidate will possess excellent verbal and written skills in both Spanish and English, with a pleasant phone demeanor.


Responsibilities
  • Process customer orders and respond to routine customer inquiries.
  • Effectively communicate with customers and internal departments on order status and inquiries regarding order processing.
  • Utilize customer service software to accept incoming workload and prioritize responses received from both internal and external customers.
  • Consult and keep management apprised of non-standard order requests.
  • With guidance from Supervisor, understand and interpret customer inquiries to determine the best options for resolution.

Requirements
  • High School diploma or equivalent.
  • Six (6) months of experience in a customer service field.
  • Excellent verbal and written skills in both Spanish and English.
  • Strong attention to detail and accuracy.
  • Ability to work independently, multi-task, and make sound decisions without immediate supervision.

Benefits

Dart Container offers a competitive salary range of $43,000 - $52,000 per year, based on location and experience. Full-time employees also enjoy great benefits, including medical, dental, vision, life insurance, 401(k) with company matching contributions, paid vacation, paid holidays, short-term disability, tuition assistance, product discounts, and more.



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