Customer Service Representative
4 days ago
Russell Tobin's client is hiring a Customer Service Representative in Mason, OH
Employment Type: Contract
Location: Hybrid Mason, OH 45040
Pay rate: $15-$16.39/hr
Responsibilities:
- Assists customers telephonically and non-telephonically with service and support issues.
- Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.
- Acts as a positive role model by demonstrating continuous performance improvement, solid business skills, and support of department and company objectives.
- Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and Luxottica Retail expectations.
- Uses courteous and professional language.
- Works effectively in a team environment.
- Creates a win-win resolution to problems.
Requirements:
- High School or equivalent is preferred but not REQUIRED
- Ability to produce quality and professional written correspondence with customers
- Ability to demonstrate and perform basic math
- Customer service orientation
- Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers
- Commitment to providing resolution to customer issues on the first contact
- Strong English comprehension and a good command of grammar
Benefits that Russell Tobin offers:
Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
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