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Gas Tech Customer Service

2 months ago

Mineral Wells, United States ONE Gas Full time
Position Description:

Gas Tech Customer Service

Position Description:

Are you being referred by a ONE Gas employee? If so, reach out to that connection and ask about the employee referral program. They can send you a link to apply directly so they can receive credit

What You Will Do

Perform work related to customer service field operations

Turn gas service on and off. Install and remove gas meters, regulators, and related equipment.

Respond to Natural Gas related emergencies.

Inspect, calibrate, maintain, and repair leak survey tools and equipment.

Maintain company vehicle. Load, unload, and operate tools and equipment including:
  • Crescent and pipe wrenches
  • Pliers and screwdrivers
  • Meters and regulators
  • Combustible gas indicators
  • Ladders
  • Carbon Monoxide Detectors
  • Valve Change Tools
  • Power tools
  • Probe Bar

Examine and light gas-fired equipment.

Investigate customer related orders and emergency situations including:
  • High bills
  • Carbon monoxide/fumes
  • Pressure problems
  • Possible leaks
  • Fires
  • Explosions
  • Asphyxiations
  • Natural disasters

Complete and update reports including:
  • Gas leaks and work logs
  • Equipment maintenance reports
  • Mileage reports
  • Time sheets

Maintain records including:
  • Orders completed
  • Driven miles
  • Customer information
  • Leak record information and maintenance work orders
  • Meter inventory
  • Leak classifications
  • Yard line replacements

Regular and reliable attendance is required in performance of job.

Employee may be asked to perform additional responsibilities as assigned.

What You Will Need

H.S. Diploma

Applicable driver's license required.

Experience in use, function, and maintenance of tools applicable to position.

Experience with the application of basic arithmetic: addition, subtraction, multiplication, and division (tested).

Working knowledge and training relative to:
  • Use electronic communications (cell phones, two-way radios)
  • Basic communication skills
  • Use of a computer and basic computer software
  • Reading maps, house numbers, dials, gauges, and instruction manuals

Read and write fluently in English.

Lift and move objects weighing up to 10 pounds 10-15 times a day; up to 20 pounds 15-20 times a day; up to 40 pounds 10-15 times a day; over 50 pounds 2-3 times a week.

Climb ladders; stoop, kneel, and crawl on floors on ground

React immediately to emergency situations to prevent injury to self and others.

Operate tools and equipment in a safe manner

Communicate and exchange information or instructions

Visual ability to perform job responsibilities.

Travel over uneven terrain including: mud, gravel, sand, rocks, ice, and snow

Walk, stand, kneel/stoop, and drive for extended periods.

Be part of an on call rotation of team members available to respond to emergencies 24/7 including nights, weekends and holidays.

Willingness to work nights shifts.

Willingness to work overtime.

Diversity at ONE Gas

Inclusion & Diversity is so important to us that we made it one of our core values, values that guide and direct our actions as we go about our daily business. We know that every employee makes a difference and contributes to our success through their unique talents and abilities. We also acknowledge that we can accomplish great things by listening and learning from each other.

ONE Gas has great benefits Here are just a few:
  • Medical/Dental/Vision packages that fit your family's needs.
  • Paid Time Off
  • 401K that is 100% matched up to 6%.
  • Profit Sharing Plan
  • Paid Parental Leave
  • Basic and Operation Employee Term Life Insurance
  • Education Assistance and Tuition Reimbursement

Position Requirements:

The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of One Gas. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

ONE Gas, Inc., and its divisions will provide equal employment opportunity for qualified persons without regard to sex, race, religion, color, national origin, ethnicity, age, sexual orientation, gender identity or expression, disability, military status or genetic information.