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Customer Service Representative

2 months ago

Wells, United States Partners Bank Full time
Job Summary

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Partners Bank. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients, while also assisting with various banking transactions and services.

Key Responsibilities
  • Customer Service: Provide prompt and professional service to customers, responding to their inquiries and resolving any issues in a timely and efficient manner.
  • Teller Transactions: Process various banking transactions, including deposits, withdrawals, and transfers, while maintaining accurate records and balancing cash drawers.
  • Account Maintenance: Assist customers with opening and maintaining their accounts, including routine checking, savings, and certificate of deposit accounts.
  • Product Knowledge: Develop and maintain strong knowledge of Partners Bank's deposit and electronic banking products and services, including sales and service techniques.
  • Teamwork: Collaborate with other team members to achieve sales and service goals, while maintaining a positive and professional work environment.
Requirements
  • Experience: Minimum of one year of teller or customer service banking experience in a branch or call center environment.
  • Skills: Strong sales, service, interpersonal, and communication skills, with the ability to interact well with others and work effectively in a team environment.
  • Knowledge: Strong knowledge of teller and customer service processes, policies, guidelines, and procedures, as well as satisfactory product knowledge of banking products and services.
What We Offer

At Partners Bank, we offer a competitive compensation package, including generous benefits and opportunities for growth and development. We are committed to providing a positive and supportive work environment, where our employees can thrive and reach their full potential.