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Incident Support Analyst

2 months ago

Mastic Beach, United States MyCareersFuture Full time

Roles & Responsibilities

Responsibilities:

Use of monitoring tools to proactively identify and research potential production incidents.
Respond to alerts regarding potential production incidents.
Escalate to advanced support as needed for problem resolution.
Perform trending and analysis using monitoring tools and reports in order to proactively identify and address potential issues prior to production impact.
Perform all environment routing, cycling, and implementation of splash pages.
Partner with Change Operations to support all Change implementations and proactively identify potential issues resulting from the changes.
Identify opportunities for additional monitoring and automation and partner with Monitoring Architecture and Engineering to implement.
Develop procedures for trouble shooting and possible resolution of issues.
Execute procedures and escalate appropriately to solve incidents quickly

Skills and Experience

Proven team player who can work comfortable working in a multicultural environment.
Proven ability to work independently, multi task and effectively work in a complex environment with multi-location team structure
Excellent verbal and written communication skills; very strong influencing, facilitation, and collaborations skills
Must be pro-active, enthusiastic, flexible, results driven with attention to detail.
Knowledge of Splunk, Introscope, Sitescope, Tivoli Netcool/WebGUI, Catchpoint
Experience with Java Virtual Machine, Unix/Linux OS, Windows, MQ, OOS/Webmethods
Experience in a large IT production support environment
Basic understanding/exposure to ITIL/ITSM.
Dynatrace and Splunk Engineering basic skills would be a plus.

iKas International (Asia) Pte Ltd

Sanderson-iKas is the brand name for iKas International (Asia) Pte Ltd

EA Licence No: 16S8086 | EA Registration No. R1988468

We regret to inform you that only shortlisted candidates will be notified /contacted.