Systems Analyst

4 weeks ago


West Palm Beach, Florida, United States Vets Hired Full time
About the Job

At Vets Hired, we are seeking a skilled Systems Analyst to join our team. As a key member of our IT department, you will be responsible for providing top-notch support to our customers.

Key Responsibilities
  • Log and resolve incidents reported by customers
  • Conduct research into a wide range of computing issues
  • Facilitate fulfillment of customers' requests for hardware, software, and services
  • Provide and manage access to systems
  • Implement problem management based on repetitive incidents
  • Communicate effectively with customers and IT analysts to facilitate quick resolution and fulfillment times
  • Perform maintenance and support of systems infrastructure, including hardware and software installations

Requirements
  • Requires a two-year degree from an accredited trade, technical, or vocational school, college, or university with major coursework in computer science or a closely related field
  • Requires four years' experience in systems analysis and applications programming or closely related experience
  • Valid Florida Class E Driver's License is required for the duration of appointment

Preferred Qualifications
  • Bachelor's degree in computer science or a closely related field
  • ITIL certification
  • Virtualization certification
  • Microsoft certification
  • CompTIA certification
  • At least three years of experience supporting a service desk
  • At least three years of experience working with Windows servers, patching software, DNS, Active Directory, Group Policy, etc.
  • At least three years of experience configuring and supporting server/desktop virtualization using tools like VMware vCenter and Citrix Xen Desktop

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