Systems Analyst
4 weeks ago
At Vets Hired, we are seeking a skilled Systems Analyst to join our team. As a key member of our IT department, you will be responsible for providing top-notch support to our customers.
Key Responsibilities
- Log and resolve incidents reported by customers
- Conduct research into a wide range of computing issues
- Facilitate fulfillment of customers' requests for hardware, software, and services
- Provide and manage access to systems
- Implement problem management based on repetitive incidents
- Communicate effectively with customers and IT analysts to facilitate quick resolution and fulfillment times
- Perform maintenance and support of systems infrastructure, including hardware and software installations
Requirements
- Requires a two-year degree from an accredited trade, technical, or vocational school, college, or university with major coursework in computer science or a closely related field
- Requires four years' experience in systems analysis and applications programming or closely related experience
- Valid Florida Class E Driver's License is required for the duration of appointment
Preferred Qualifications
- Bachelor's degree in computer science or a closely related field
- ITIL certification
- Virtualization certification
- Microsoft certification
- CompTIA certification
- At least three years of experience supporting a service desk
- At least three years of experience working with Windows servers, patching software, DNS, Active Directory, Group Policy, etc.
- At least three years of experience configuring and supporting server/desktop virtualization using tools like VMware vCenter and Citrix Xen Desktop
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