Account Manager

2 months ago

Stafford, United States Puffer-Sweiven Full time
Company Description:

For over 75 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions - with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.

Specialties:

As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include:

  • Process Control & Safety Systems
  • Control Valves & Regulators
  • Isolation Valves & Actuation
  • Oil & Gas Automation
  • Reliability Solutions & Services
  • Pressure Management
  • Specialty Pumps & Rotating Equipment
  • Instrumentation
  • Maintenance & Repair Services

Duties and Responsibilities:

  • Responsible for the establishment, maintenance and growth of professional business relationships with customers in selected accounts that influence the selection of Pressure Protection technology, products, and services.
  • Identify customer requirements, uncover roadblocks, and demonstrate strong account management capabilities to drive sales results for Pressure Protection products.
  • Prospects, qualifies, develops, and closes potential new customer accounts and sales opportunities for the Pressure Protection Business Unit.
  • Maintains a high degree of Pressure Protection product and application knowledge.
  • Maintains a high degree of industry knowledge and awareness, including; trends, technology advancement, significant accomplishments by others in the business, state of the competition, significant events related to Company's business and the customers' businesses.
  • Maintains comprehensive customer support with a primary base on customer retention.
  • Work with internal resources to develop comprehensive effective strategies for selling and servicing pressure protection products.
  • Establishes relationships, builds rapport to assist with influencing customer preference and specifications to include Company's Pressure Protection products and services. Work with the customers to ensure that they are leveraging the solution and achieving success with pressure protection products.
  • Works within account teams as required developing and implementing the Account Plan while identifying opportunities to expand scope.
  • Works with multiple departments and support staff to provide customer solutions quickly and efficiently.
  • Maintains updated and accurate information in Salesforce.

Duties and Responsibilities:

  • Develops a clear vision of what the customer-supplier relationship should be.
  • Maintains knowledge of customer's business trends, priorities, challenges, and initiatives.
  • Leads development of strategies for Puffer and Emerson contributing to customer's success.
  • Coordinates and supports execution of account team strategies and initiatives.
  • Recommends & Negotiates price structures and other agreement terms for assigned accounts.

  • Responsible for the establishment, maintenance and growth of professional business relationships with customers in selected accounts that influence the selection of Final Control technology, products, and services.
  • Identify customer requirements, uncover roadblocks, and demonstrate strong account management capabilities to drive sales results for Final Control products.
  • Prospects, qualifies, develops, and closes potential new customer accounts and sales opportunities for the Pressure Protection Business Unit.
  • Maintains a high degree of industry knowledge and awareness, including; trends, technology advancement, significant accomplishments by others in the business, state of the competition, significant events related to Company's business and the customers' businesses.
  • Maintains comprehensive customer support with a primary base on customer retention.
  • Work with internal resources to develop comprehensive effective strategies for selling and servicing pressure protection products.
  • Establishes relationships, builds rapport to assist with influencing customer preference and specifications to include Company's Final Control products and services.
  • Works within account teams as required developing and implementing the Account Plan while identifying opportunities to expand scope.
  • Works with multiple departments and support staff to provide customer solutions quickly and efficiently.
  • Maintains updated and accurate information in Salesforce.

QUALIFICATIONS:

Education/Knowledge:

  • Extensive knowledge of industries served including Oil & Gas, Petrochemical, and/or Refining. Understanding of factors that impact business success in these industries is critical.
  • BS/BA degree required in a discipline that supports a technical knowledge of the business.

Experience/Skills:

  • 5+ years proven successful sales experience with Final Control Products
  • Solid effective written and excellent oral communication skills, including strong presentation skills.
  • Strong information management skills, including personal computer use.

COMPETENCIES:

  • Excellent communication skills with people at all levels of Puffer, Emerson, and customer organizations.
  • Strong executive presence and ability to effectively engage with C-suite executives.
  • Strong business acumen and ability to manage strategic vision and purpose in B2B relationships.
  • Excellent customer service skills.
  • Demonstrated ability to interface with and influence technical decision makers.
  • Strong prospecting/opportunity skills. Strong innovation in selling and servicing techniques.
  • Exhibits analytical and creative problem solving skills.
  • Strong technical ability to evaluate potential product applications and alternatives.
  • Strong ability to interact effectively with all levels of customer contacts and internal personnel.
  • Solid interpersonal skills including engaged listening and acknowledging skills, as well as questioning and discovery skills.
  • Strong drive and initiative- highly motivated.
  • Strong negotiating skills.
  • Strong ability to manage customer expectations relative to deliverables and timeframes.
  • Exhibits strong self-management skills including a high degree of professionalism and dependability.

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