Front Desk Agent
3 weeks ago
Job Summary & Responsibilities
Position: Customer Service Professional 5 Star Facility
Our client is a highly specialized elite company focused in the automotive industry with an extraordinary emphasis on services. The client s main priority is to deliver luxury experience to their clients. The ideal candidate is a highly gifted experienced and dedicated Customer Service Professional.
Provides 5 Star Guest Service to current and future guests as well as partners and their guests and employees. Develops business and retains and services clients in the specified geographic region.
Duties and Responsibilities:
The following reflects management s definition of essential functions for this job but does not restrict the tasks that may be assigned.
- Ensures each and every guest entering the facility has an exceptional experience
- Answers incoming guest telephone calls in a courteous and professional manner
- Possesses and maintains thorough knowledge of the hospitality industry as assigned
- Negotiates agreements with guests
- Opens and closes contracts; ensuring all required client paperwork is complete and accurate
- Responds to and investigates guest inquiries concerns and issues via phone fax mail and email in a timely and courteous manner
- Assists all guests with inquiries and concerns in a professional and friendly manner both on the telephone and in person
- Understands and communicates information regarding the company products services and policies to new and existing clients
- Possesses and maintains thorough knowledge of our services and products.
- Perform pickup and dropoff service for guests
- Assist in shuttle delivery or logistics between locations.
- Researches guests prior to their arrival and offer service upgrade
- Use company wide programs sales development prospecting projects guest events and reporting for group business development
- Achieve monthly quarterly and annual revenue goals as outlined
- Maintain and organize work area
- Must be in proper uniform at all times when working
- Must be ready to work at the start of scheduled shift
- Follow lawful directions from supervisors
- Uphold the company nondisclosure and confidentiality policies and agreements
- Work evenings weekends and holiday work hours as required
- Other duties as directed
Essential:
- Ability to and proven track record of management of guest services effectively and successfully
- Ability to work individually or within a team environment
- Ability to work a flexible schedule including weekends evenings and holidays
- Ability to maintain and project professional behaviors towards guests and associates
- Ability to work in varying environments such as indoors and outdoors
- Must be a selfstarter and proactive
- Excellent guest service skills
- Commitment to excellence and high standards
- Excellent written and verbal communication skills
- Good judgment with the ability to make timely and sound decisions
- Ability to accept instructions or directions and see through to completion
- Demonstrated ability to make successful presentations to individuals and/or groups
- Versatility flexibility and a willingness to work within constantly changing priorities with enthusiasm
Requirements
Minimum Requirements:
- Ability to work individually or within a team environment
- High School Diploma or equivalent College Degree Preferred
- Must be a selfstarter and proactive
- Excellent customer service skills; commitment to excellence and high standards
- Excellent written and verbal communication skills
- Good judgment with the ability to make timely and sound decisions
- Creative flexible and innovative team player
- Ability to calculate figures and amounts such as discounts interest commissions and percentages
- Excellent problem resolution
- Strong interpersonal skills
- Versatility flexibility and a willingness to work within constantly changing priorities with enthusiasm
Physical Requirements:
- Ability to stand walk bend and reach for up to 8 hours
- Ability to lift a minimum of 45 lbs without assistance
- Ability to work in weather and elements and with varying degrees
- Work between frequently alternating environments; inside and outside sun light and office light
- Applicant must possess all auditory speaking and communicating capabilities necessary to complete the responsibilities detailed above.
Benefits
2022 Employee Benefits for FullTime Employees: 100% Employer Paid
Employee Assistance Program
Estate Planning Assistance: Will Prep Living Trust Healthcare Directives Power of Attorney
Identity Theft Assistance Services
Travel Assistance through Mutual of Omaha
COVID19 Resources (telehealth metal health benefits and testing)
Health Support Programs for Maternity Gym & Health Coaching Natural Products & Services
Pharmacy Discount Programs through CVS & Good RX
401(k) Retirement Program and Education on Financial Services
Supplemental Employee Spouse and Child Life
2 Weeks accrued Vacation with cash out program after 1st year
Generous Sick and Safe accrued Pay
7 Paid Holidays Paid Birthday off
Cell Phone Pay of $40.00 a Month for hourly employees
$1500.00 Retention Bonus (1 year)
$1000.00 Referral Bonus Program
Employee Discounts for Auto Rentals (Friends & Family)
Employee Wholesale Auto Purchase Program
Perks @Work Program thousands of discounts for just about everything
Access to full library of online professional career training; from sales to software and nearly everything in between.
customer service, retail
-
Front Desk Agent
4 months ago
Portland, United States Canterbury Hotel Group Full time $16**Front desk evening shift 3 pm-11 pm**JOIN OUR TEAM !!We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a...
-
Front Desk Agent
4 months ago
Portland, United States Crestline Hotels & Resorts Full time** Front Desk Agent** ** Front Desk Agent** **Overview** The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures. To perform this job successfully, an individual must...
-
Front Desk Agent
4 months ago
Portland, United States Moxy Portland Downtown Full timeMoxy is the newest bold + distinctive lifestyle hotel in Downtown Portland. To revolutionize the category requires a lot of moxie. We are in search of a fabulous Front Desk Agent. If you are astute enough to balance the books and roll the day while still fulfilling the obligations of a dedicated crew member we should talk!“If you’ve got guts,...
-
Front Desk Agent
1 month ago
Portland, United States Radisson Hotel Portland Airport Full time $17 - $18Job DescriptionJob DescriptionWe are seeking a friendly, professional, and detail-oriented Front Desk Agent to join us at Radisson Portland Airport Hotel. As the first point of contact for our guests, you will be responsible for providing accurate and timely information and services in a courteous manner, ensuring an exceptional guest experience from...
-
Front Desk Agent
2 days ago
Portland, United States Radisson Hotel Portland Airport Full timeJob DescriptionJob DescriptionWe are seeking a friendly, professional, and detail-oriented Front Desk Agent to join us at Radisson Portland Airport Hotel. As the first point of contact for our guests, you will be responsible for providing accurate and timely information and services in a courteous manner, ensuring an exceptional guest experience from...
-
Front Desk Agent- Full time
1 day ago
Portland, United States Aimbridge Hospitality Full timeAimbridge Hospitality - Hyatt Place Portland [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours of...
-
Front Desk Agent
3 months ago
Portland, United States MKM Hotels Full timeDescription Seeking an engaging, hospitable professional to join our growing team as a Front Desk Agent at our centrally located Comfort Inn & Suites Beaverton - Portland West location! AM (7a-3p) and PM (3p-11p) shifts available with on-the-job training. Job Summary Front Desk Agents are responsible for greeting and registering the guest, providing...
-
Evening Front Desk Agent
4 weeks ago
Portland, Oregon, United States Canterbury Hotel Group Full timeCanterbury Hotel Group is seeking a dedicated and customer-focused Front Desk Agent to join our team for evening shifts. As the first point of contact for our guests, you will play a vital role in ensuring their experience at Canterbury Hotel Group is exceptional. You will be responsible for managing all aspects of guest check-in and check-out, handling...
-
Front Desk and Night Audit Agent
4 weeks ago
Portland, Oregon, United States Canterbury Hotel Group Full timeCanterbury Hotel Group is seeking a dedicated and customer-focused Front Desk and Night Audit Agent to join our team. In this role, you will be the first point of contact for our guests, ensuring a smooth and enjoyable experience from check-in to check-out. As a Front Desk and Night Audit Agent, you will be responsible for managing all aspects of guest...
-
Front Desk Representative
1 week ago
Portland, Maine, United States Crestline Hotels & Resorts Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Crestline Hotels & Resorts. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our guests.Key ResponsibilitiesAssist guests with...
-
Front Desk Representative
2 weeks ago
Portland, Oregon, United States McMenamins Full time{"title": "Front Desk Agent", "description": "Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at McMenamins. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling reservations, and ensuring a smooth and...
-
Front Desk Representative
4 hours ago
Portland, Oregon, United States Denver Co Full timeFront Desk Agent Job DescriptionWe are seeking a highly organized and customer-focused Front Desk Agent to join our team at the AC Hotel Portland Downtown. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless experience.Key Responsibilities:Respond to guest inquiries and provide...
-
Front Desk Representative
2 weeks ago
Portland, Maine, United States Westin Portland Harborview Full timeFront Desk Agent Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Westin Portland Harborview. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay.Key Responsibilities:Guest Registration:...
-
Front Desk Representative
2 weeks ago
Portland, Oregon, United States Hyatt Place Portland Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hyatt Place Portland Airport/Cascade Station. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.Key ResponsibilitiesRegister guests and process check-ins and...
-
Front Desk Representative
4 weeks ago
Portland, Maine, United States Hilton Garden Inn Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hilton Garden Inn. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our guests.Key ResponsibilitiesGuest Services: Greet and...
-
Front Desk Representative
4 weeks ago
Portland, Maine, United States Hilton Garden Inn Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hilton Garden Inn. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our guests.Key ResponsibilitiesGuest Services: Greet and...
-
Front Desk Representative
3 weeks ago
Portland, Maine, United States Westin Portland Harborview Full timeJob Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Westin Portland Harborview. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our guests.Key Responsibilities:Guest Service:...
-
Front Desk Agent
3 months ago
Portland, United States Denver Co Full timeFront Desk Agent Portland , Oregon The AC Hotel Portland Downtown is located blocks from Portlands vibrant city center and waterfront park.When you come to work at the AC you become a member of a tight-knit crew of very supportive people.Teamworkis a major component in our hotel, if you like to have a voice and see the effects of your hard workthis is the...
-
Front Desk Representative
4 days ago
Portland, Oregon, United States Azul Hospitality Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Azul Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a positive experience for all visitors.Key ResponsibilitiesGreet and welcome guests upon...
-
Front Desk Representative
4 days ago
Portland, Oregon, United States PM Hotel Group Full timeJob SummaryWe are seeking a highly organized and detail-oriented Front Desk Agent to join our team at PM Hotel Group.Key ResponsibilitiesBalance rooms and room inventory on a daily basis.Post and balance charges and settlements in a timely and efficient manner.Maintain accurate files and reset systems for next day operations.RequirementsApproach each guest...
