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Training Supervisor

4 months ago

Clearwater, United States Pinellas County FL Full time

Training Supervisor

Location: 14 S. Ft. Harrison Ave., Clearwater, FL

Schedule: Monday – Friday; 8:00 AM - 5:00 PM

This is an exciting role that will develop, present, and guide a learning portfolio for the Pinellas County Utilities’ (PCU) Customer Contact Center and spearhead creative and innovative learning opportunities throughout the entire Department.

The successful candidate is experienced with creating and presenting varied content through virtual and in-person instruction for adult learners. The ideal candidate is a nimble learner of various software platforms, able to generate instructional material for program employees and their supervisors, who will track their teams’ progress. Knowledge of best practices for curriculum development and innovative learning practices is essential.

Examples of curricula content include onboarding, expectations of policies and procedures, customer information systems, and the Utilities Customer Portal. Some other responsibilities include developing curricula standards, learning methods, and train-the-trainer practices; establishing, tracking, documenting, and evaluating program participants’ progress and program quality; and providing leadership with regular performance metrics and tracking employees’ certifications and continuing education credits.

What Would You Do?

Support major PCU integration of new systems and software, highly technical material, or other related projects and programs; Research and identify industry and educational benchmarking to evaluate educational program quality and inform learner performance; Coordinate and manage the planning and operations phases of training assignments that may include design, development, testing, implementation, and production; Identify and coordinate the efforts of division learning champions to ensure equal deployment of expectations and ensure consistent standards are reflected in the development of instructional material; Foster a culture of continuous learning and professional development through regular communication with supervisors, managers, and executive leadership throughout PCU; Develop and lead consistent educational efforts for administrative support to senior management in coordination with key Administration personnel; Evaluate and monitor the status of staff training and inform senior management about progress; Develop a method of educational program communication and dissemination in coordination with the Utilities Communication team to ensure every employee is aware of program opportunities and expectations; Lead or participate in cross-functional training project teams; Supervise the Utilities Education and Community Outreach Coordinator; Perform other related job duties as assigned.

 What Do You Need To Have?

Eight years of technical and professional level experience in the assigned subject matter area of responsibility that includes one year of supervision or supervisory training; or A Bachelor’s degree in education, communication, project management, public administration, or a related field and four years of experience as described above; or A Master’s degree and two years of experience as described above; or An equivalent combination of education, training, and/or experience. Certification in assigned subject matter area of responsibility and/or project management. Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations. Other highly desirable knowledge, skills, abilities, and credentials relevant to a position.

Highly Desirable

Experience with SAP S4 HANA (Customer Information Software) Experience with Learn or LMS platform Microsoft Applications experience Openscape Desktop Client. (ACD Phone System) Enable Now (Training Platform) Utilities/Call Center experience Quality Assurance experience Communication Skills

  Knowledge, Skills, and Abilities

Knowledge of methods and techniques of employee training; principles of course development and skill in designing training programs to meet needs of department employees or other target audiences. Knowledge of public, general administration principles and practices; Knowledge of budget, finance, and project management systems; Knowledge of automated project management documentation, tracking, and control processes; Knowledge of principles and procedures of public administration and project management; Ability to organize and conduct training programs and evaluate program results. Ability to develop visual aids and other instructional materials to meet specific training needs. Skill in interpersonal skills, communications, team building, facilitation, networking, and negotiations; Ability to coordinate, lead, and supervise work completed or performed by others; Ability to apply computer applications and software; Ability to coordinate and resolve issues arising during the course of project delays in business, operations or construction activities; Ability to facilitate management level teams and bring the teams to consensus; Ability to manage and organize major projects and programs; Ability to operate a personal computer and other automated systems to enter and retrieve information, monitor work performed, and to communicate information in reports, etc.;

Our benefits rank among the top in the area

Looking for a strong retirement? We have you covered as members of the Florida Retirement System (FRS) with investment and pension options. We have deferred compensation programs and wellness centers to name a few perks. Check out these and more

Want To Learn More?

Please review the full classification description with the Physical/Mental Demands and Working Conditions at the below link.