Program Manager

1 week ago

West Des Moines, United States Compass Group Full time
Flik Hospitality Group

Salary:$78,000 / year

Other Forms of Compensation: 10% bonus

What makes FLIK click


What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn‘t merely a job but the start of a career where you can flourish.

Job Summary

The Workplace & Lobby Ambassador program is responsible for responding to and delivering all aspects of workplace and lobby operations through a hospitality lens; offering continuous attentive service and creating an exceptional employee and guest experience within a Wells Fargo Administrative location. You will be a collaborative partner who is confident and comfortable with our processes and tools. You will establish trust based relationships and will establish yourself as a key owner of the workplace & lobby team.

This is an internal client facing role that provides the opportunity to combine your passion for delivering a high level of service, with excellent people skills, and an enthusiasm for getting issues resolved quickly in order to enhance the on-site experience for employees and guests.

This role may be based in one of the following offices: Des Moines, Charlotte, Dallas or Minneapolis


Key Responsibilities:

  • Oversee Workplace & Lobby Ambassadors located in the Des Moines, Charlotte, Minneapolis, and New York markets. This includes the direct management of four Workplace & Lobby Ambassador Leads, one in each market.
  • Oversee expansion of both Workplace and Lobby Ambassador programs into new markets or buildings.
  • Work together with Contract Manager to lead and manage projects and teams remotely to deliver successful results on Workplace & Lobby Ambassador team initiatives, projects, and budgets.
  • Work as a business partner with your Workplace Leads, Lobby Leads, Site Leaders/Coordinators, Wells Fargo Client and team mates, assisting in all areas of office services/operations, guest and building entry experience, and ensuring tasks are accomplished in a timely manner
  • Recruit, hire and train effective personnel focused on creating exceptional customer service experiences and creating a productive, welcoming environment for employees and guests.
  • Provide mentoring, coaching and general HR guidance to Workplace & Lobby Leads.
  • Offer consultation and recommendations to Workplace & Lobby Leads on overcoming operational challenges; escalating operational concerns to Contract Manager and/or Wells Fargo client as needed.
  • Provides training, performance evaluation, coaching and growth & development opportunities; measuring performance and rewarding retention.

Minimum Qualifications:

  • 3+ years operations experience
  • 3+ years coordinating project activities and resources
  • 2+ year of leadership experience in an operations environment, experience managing teams remotely preferred
  • Demonstrated customer service skills; three years of customer service experience
  • A genuine sense of hospitality, with a commitment to delivering our Platinum Service Standard in all aspects of the operation.
  • Proficiency with Microsoft Office product suite (i.e. Excel, Word, PowerPoint, Outlook)
  • Excellent verbal and written communications skills
  • Advanced skills in task prioritization and quality review
  • Ability to adapt quickly to change and maintain a flexible approach when providing customer support an operational oversight
  • Able to work independently on moderately complex issues and projects as assigned

Apply to Flik today

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles‘ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Flik maintains a drug-free workplace.

Associates at Flik Hospitality are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Req ID:1373466

Flik Hospitality Group

JEANNE M LANE

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