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Human Services Spec IV
3 months ago
The Blind Children’s Program Service Specialist performs complex (journey-level) case management work. The BCP Service Specialist collects, prepares, and reviews cases to facilitate access to Blind Children’s Vocational Discovery and Development Program (BCVDDP) services. The BCP Service Specialist is responsible for completing the intake and eligibility process. In conjunction with the Blind Children's Specialist, the BCP Service Specialist purchases goods and services for children enrolled in BCP services. Provides administrative support of the BCP caseload and Blind Children's Specialist. The BCP Service Specialist works with internal and external partners, including parents and service providers. May provide guidance to others. Works under general supervision from the Program Manager with moderate latitude for the use of initiative and independent judgment. Essential Job Functions:
Completes intake activities includes processing of referral information, case assignment, initial contact, application, request/receipt of eligibility documentation, and determines eligibility. 30%
Provides support to ensure BCVDDP services are provided to families. Support includes but is not limited to scheduling and coordinating appointments for Specialist and family, completion of travel documents (eTravel, direct billing for hotels/CBA card, etc.), organization and maintenance of consumer casefiles, research of community resources, creation of family resources, mailing information to families to meet caseload needs. Assists in coordinating, planning and executing group skills training services for children and families. Provides support and coordination throughout the planning of direct skills trainings (individual or group) and other community awareness events. Prepares electronic and printed materials needed for trainings and/or services, oversees training registrations, and ordering of training supplies. Provides program information as part of community awareness events. Other caseload support duties as assigned. 25%
Maintains compliance with HHSC/BCVDDP policies, procedures and best business practices, initiates, tracks and monitors the client purchasing process to ensure services are provided, within program case management data system as well as procurement card. Completes research activities to identify appropriate purchases of services to meet child/family’s needs for individual purchases as well as group skills trainings. 25%
Works with Blind Children's Specialists to support and meet Quality Assurance (QA) requirements. Prepare and analyze and review reports for QA compliance to include development of actions for case review findings and trends. Assist with identifying case load needs and responding accordingly. Includes all activities ensuring compliance with programmatic QA standards. 15%
Completes trainings and professional development activities. Assist with preparation of spreadsheets and reports and participates in program development activities, including but not limited to work groups. Attend and participate in all program meetings. Performs other duties as assigned. 5%
Knowledge Skills Abilities:
Knowledge of HHS HR Manual, HR Policies, and BCP Policies to ensure eligibility is determined and purchases are made accordingly.
Knowledge of and utilization of other community resources as appropriate.
Knowledge of blindness and visual impairments to explain the program and determine eligibility for services.
Knowledge of definition of BCP services and the process for accessing those services.
Skill in determining eligibility/ineligibility.
Skill in organizing workload to meet case management and purchasing timelines.
Skill in completing outreach, community activities, and Group Skills training development with outside service providers.
Skill in managing multiple and competing priorities.
Skill in working collaboratively and cooperatively with diverse groups.
Skill in communicating effectively both verbally and in writing.
Skill in eliciting and documenting information from clients to complete referral, intake and eligiblity determination.
Ability to meet quality assurance standard of an overall case review performance.
Ability to communicate with team on status of case load management activities to work towards case load compliance.
Ability to document case management from referral to eligibility determination correctly in electronic case management data system.
Ability to establish and maintain personal contact with area ECI, LEAs, medical providers, and other appropriate referral sources.
Ability to utilize comparable benefits and documents in service record.
Ability to convey explanations of services and intake process to clients, referral sources and providers.
Ability to provide guidance to others.
