Manager, Sales and Customer Service

3 weeks ago

Arlington, United States Macy's Full time

Manager, Sales and Customer Service

Arlington, VA, United States

Full time Schedule


$61,525-

$102,810

Annually*




* based on job, location, and schedule


Job Description

Bring Your Amazing Self to Work

At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

Job Overview

The Manager, Sales & Customer Service ensures that the very best of Macy's is always on display. They see the store through the customers' eyes, leading initiatives to increase shopper loyalty while upholding Macy’s standards for customer service. Their passion for the perfect customer experience drives the service team to maintain a welcoming and ready sales floor. Macy’s fun and inclusive environment is ideal for someone who enjoys connecting with people and sharing knowledge and enthusiasm with the team through training and coaching.

What You Will Do

  • Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences.
  • Exceed sales goals by leading Macy's initiatives through coaching and recognition, optimizing productivity and efficiency.
  • Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results.
  • Manage selling support, including the stockroom, signing, equipment, and merchandising.
  • Support other operational areas such as OMNI, Style, and Asset Protection.
  • Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover.
  • Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas.
  • Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues.
  • Work a flexible retail schedule, including days, evenings, holidays, and weekends.

Skills You Will Need

Leadership and Team Building: Ability to build, lead, and motivate a productive, enthusiastic team.

Customer Service Excellence: Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor.

Sales and Performance Management: Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency.

Analytical Skills: Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies.

Operational Management: Experience managing selling support activities, including stockroom, signing, equipment, and merchandising.

Cross-functional Support: Capability to support other operational areas such as OMNI, Style, and Asset Protection.

Talent Development: Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent.

Conflict Resolution: Effective in addressing complaints and resolving problems with colleagues.

Communication Skills: Consistently clear and effective communicator, writer, and presenter.

Technical Proficiency: Strong skills in Microsoft suite, computers, and handheld devices.

Who You Are

  • Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy’s aspires to achieve every day in every way.
  • Candidates with a Bachelor’s degree or equivalent work experience in a related field are encouraged to apply.
  • Candidates with a High School diploma or equivalent are encouraged to apply. 3-5 years of management experience in retail.
  • This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.
  • Able to work a flexible schedule based on department and company needs.

What We Can Offer You

  • An inclusive, challenging, and refreshingly fun work environment
  • Competitive pay and benefits rooted in principles of equity
  • Performance incentives and annual merit review
  • Merchandise discounts
  • Health and Wellness Benefits across medical, dental, vision, and additional insurance
  • Retirement Savings Plan with 401k match opportunity
  • Employee Assistance Program (mental health counseling and legal/financial advice)
  • Resources for continuous learning, career growth, and leadership development
  • 8 paid holidays
  • Paid Time Off (first year prorated depending on start date)
  • Tuition reimbursement program
  • Guild education benefit funds 100% of tuition, books, and fees in designated programs
  • Colleague Resource Groups (CRGs) and give-back/volunteer opportunities
  • Empowerment and autonomy to perform impactful work with tangible results

About Macy’s

Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.

Bring your creativity, energy, and ideas to the Macy's team – Apply Today

  • Manager, Sales and Customer Service

    2 months ago

    Arlington, United States Macy's Full time

    Manager, Sales and Customer ServiceArlington, VA, United StatesFull time Schedule$61,525-$102,810Annually** based on job, location, and scheduleJob DescriptionBring Your Amazing Self to WorkAt Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique....

  • Manager, Sales and Customer Service

    1 month ago

    Arlington, United States Macy's Full time

    Manager, Sales and Customer ServiceArlington, VA, United StatesFull time Schedule$61,525-$102,810Annually** based on job, location, and scheduleJob DescriptionBring Your Amazing Self to WorkAt Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique....

  • **Retail Sales Expert**

    2 days ago

    Arlington, Virginia, United States Advantage Sales and Marketing, LLC Full time

    **About the Role**We are seeking a skilled Retail Sales Specialist to join our team at Advantage Solutions. In this role, you will provide in-store merchandising support to Retailers to meet shoppers' needs. This includes building displays and end caps, resetting shelves with product rotation, and tracking inventory to ensure that stores and suppliers...

  • Verizon Sales Associate

    3 weeks ago

    Arlington, Virginia, United States Response Inc. Full time

    Job OverviewWe are seeking a highly motivated and results-driven Verizon Sales Associate to join our team at Response Inc. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with customers, driving sales results, and providing exceptional customer service.Key Responsibilities:Establish and maintain a...

  • Sales Associate

    3 weeks ago

    Arlington, Virginia, United States Cost Plus World Market Full time

    Key Responsibilities: Assist customers with purchases and provide exceptional service according to World Market standards.Merchandise Management: Stock merchandise on the sales floor and in the stockroom according to visual standards.Cash Handling: Process customer transactions accurately and efficiently, maintaining a high level of customer...

  • Sales and Customer Service Representative

    3 weeks ago

    Arlington Heights, Illinois, United States Abbott Interfast Full time

    Job SummaryWe are seeking a highly motivated and organized Sales and Customer Service Representative to join our team at Abbott Interfast. As a key member of our sales team, you will be responsible for generating leads, processing orders, and providing exceptional customer service.Key ResponsibilitiesConduct proactive cold calling to generate leads and...

  • Sales and Customer Service Representative

    3 weeks ago

    Arlington, Texas, United States Massage Envy Full time

    Unlock Your PotentialAt Massage Envy Arlington Highlands, we're on a mission to help our clients feel their best. As a Sales and Customer Service Representative, you'll play a vital role in delivering an exceptional experience and growing our member base.Perks and Benefits:Competitive hourly rate starting at $14.50Medical insurance available to full-time...

  • Sales and Customer Service Representative

    4 weeks ago

    Arlington, Virginia, United States Massage Envy Full time

    OverviewAt Massage Envy Arlington Highlands, we're passionate about helping others achieve their wellness goals. As a Sales and Customer Service Associate, you'll play a vital role in delivering exceptional client experiences and growing our member base.Perks and BenefitsCompetitive hourly rate starting at $10/hour, plus commissionsMedical insurance...

  • Sales Associate

    3 months ago

    Arlington, United States Drybar Shops Full time

    Overview: Drybar is a blow dry-only bar and our philosophy is simple. Focus on one thing and be the best at it. For us thats blowouts. In fact, our tagline says it all: No cuts. No color. Just blowouts. We are looking for fantastic retail sales associates to provide excellent customer service to our clients. Sales Associate / Customer Service Representative...

  • Verizon Sales Associate

    3 weeks ago

    Arlington, Virginia, United States Response Inc. Full time

    Job OverviewWe are seeking a highly motivated and results-driven Verizon Sales Associate to join our team. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with customers, driving sales results, and providing exceptional customer service.Key Responsibilities:Develop and execute sales strategies to...

  • Retail Sales Manager

    4 weeks ago

    Arlington, Texas, United States Duluth Trading Company Full time

    Job Summary:We are seeking a highly motivated and customer-focused Retail Sales Manager to lead our sales floor team and deliver exceptional customer experiences. As a key member of our Duluth Trading Company team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a positive and productive store...

  • HVAC Sales Service Manager

    3 months ago

    Arlington, United States gpac Full time

    Job Description Seeking an HVAC Service Sales Manager.This is an exceptional opportunity to work with a very well-respected company on a variety of commercial projects with an unbelievable amount of potential for growth!!!!What you will be doing as an HVAC Service Sales Manager: Duties/Responsibilities: Quote projects/services to customers Provide Sale...

  • Customer Service Representative

    2 months ago

    Arlington, Texas, United States WB Liquors & Wine Full time

    About UsWB Liquors & Wine is a family-owned business with a rich history in Texas, dating back to the 1960s. We pride ourselves on providing exceptional customer service and a wide selection of liquor, beer, and wine.Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our...

  • Sales Coordinator

    3 weeks ago

    Arlington Heights, Illinois, United States Century Equipment Full time

    Sales Coordinator Job DescriptionAs a Sales Coordinator at Century Equipment, you will be responsible for providing exceptional customer service to clients and bookers. Your duties will include responding to inquiries in a timely manner, answering questions about property facilities and services, and communicating with clients by phone and email.Key...

  • Sales and Customer Service Associate

    3 weeks ago

    Arlington, Virginia, United States Massage Envy Full time

    About UsAt Massage Envy, we believe that our differences make us better. We're a team of passionate and skilled professionals who are dedicated to providing exceptional customer service and sales experiences. We're looking for talented individuals who share our values and are passionate about delivering outstanding results.Job SummaryWe're seeking a highly...

  • Sales Manager

    4 months ago

    Arlington Heights, United States S and J Plumbing Full time

    You're the best and you want to join a team that appreciates you, where you can create your own opportunities! Who We Are We keep on growing because we only hire the best, and our customers love us for it. We've been at this a long time here in Arlington Heights. You've probably seen our trucks and our ads. What you don't know is what it's like to be a part...

  • Customer Service and Sales Representative

    3 weeks ago

    Arlington, Virginia, United States HMG Careers Full time

    About the OpportunityWe're seeking a highly motivated and adaptable individual to join our dynamic team as a Remote Customer Service and Sales Representative. As a key member of our virtual team, you'll have the opportunity to work from the comfort of your own home, enjoying a flexible schedule and a comprehensive benefits package.What We OfferA competitive...

  • Customer Service Representative

    1 month ago

    Arlington, Virginia, United States The LaSalle Group Full time

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team in Arlington, TX. As a key member of our customer service team, you will be responsible for managing sales orders for retailers, key accounts, and distributors, ensuring accurate EDI and B2B order transmission, and allocating...

  • Sales Ambassador

    6 days ago

    Arlington, Virginia, United States Hand and Stone Massage and Facial Spa Full time

    Role SummaryAre you a sales-driven individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? We are seeking a highly motivated Sales Associate to join our team at Hand & Stone Massage and Facial Spa.Key Responsibilities• Provide exceptional customer...

  • Customer Service Representative

    1 month ago

    Arlington, Virginia, United States Circle K Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized store environment.Key...