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Assistant Manager/ Customer Relations

2 months ago

Costa Mesa, United States Hydrant Pet Hotel Full time

Company Description

Hydrant Pet Hotel is a luxury, boutique pet hotel located in the heart of Costa Mesa, CA. Our mission is to ensure that every pet feels at home while their owners are away. We prioritize the well-being and happiness of the pets in our care, offering Orange County's most luxurious amenities for a unique daycare and boarding experience.


Role Description

This is a full-time on-site role for an Assistant Manager in Customer Relations at Hydrant Pet Hotel. The individual will be responsible for overseeing daily operations, managing customer interactions and ensuring the highest quality of care for all pets. The role involves coordinating pet services, resolving customer concerns, and maintaining a positive and welcoming environment for both pets and their owners. Some typical job duties may include but are not limited to:


  • Overseeing employee's on a daily bases
  • Handle complaints from customers
  • Train/Coach new employees
  • Step in when general manager isnt on site
  • monitor and maintain inventory in retail, as well as inventory for cleaning supplies, etc
  • offer feedback/constructive criticism to team
  • implement write ups when needed


Qualifications

  • Customer service and interpersonal skills
  • Experience in management for at least 2 years
  • Organizational and managerial abilities
  • Problem-solving and conflict resolution skills
  • Excellent communication skills, both verbal and written
  • Ability to work in a fast-paced environment
  • Passion for animals and their well-being
  • Previous experience in a similar role is a plus
  • High School diploma or equivalent


Additional Compensation:

Medical Insurance

401K Matching

Employee Discount