Field Service Manager

2 weeks ago

Raleigh, United States Bio-Rad Laboratories Full time

We are searching for a Regional Service Manager who will lead and manage a team of field service engineers as well as perform routine travel within the region to work with and evaulate the engineers. Builds relationships wih customers and sales. Will routinely interface with senior management and peers to manage workload. 50% Travel is required.

How You‘ll Make An Impact:

  • Responsible for the timely and effective delivery of customer site service in the given region for life science and clinical diagnostic products.
  • Ensures compliance with company and regulatory policy.
  • Accountable for revenue and expenses against budget.
  • Acts as a customer advocate in resolving field support related issues.
  • Ensures a high level of customer satisfaction is maintained and works closely with sales reps and managers.
  • Work closely with peers and sharing resources when needed to ensure that company goals are met.
  • Responsible for field resource utilization.
  • Works with partners in Technical Support and Support Operations to plan and implement product training.
  • Evaluates performance, writes reviews, provides feedback to direct reports on an on-going basis.
  • Active in recruiting and retaining talent.

What You Bring:

  • Education: Associates/Bachelors Degree in technical discipline or equivalent.
  • Experience: 10 years management or technical leadership experience in the Diagnostics or Scientific Products business. Must have a proven track record in providing high level of on-site customer service.
  • Skills: Strong management leadership skills. Good customer relation and communication skills, both written and oral. Advanced computer skills. Ability to evaluate, coach/mentor, and recruit talent.

Total Rewards Package: At Bio-Rad, we‘re empowered by our purpose and recognize that our employees are as well. That‘s why we offer a competitive and comprehensive Total Rewards Program that provides value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Bio-Rad‘s robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee‘s work and life cycle.

Benefits: We‘re proud to offer a variety of options, including competitive medical plans for you and your family, free HSA funds, a new fertility offering with stipend, group life and disability, paid parental leave, 401k plus profit sharing, an employee stock purchase program, a new upgraded and streamlined mental health platform, extensive learning and development opportunities, education benefits, student debt relief program, pet insurance, wellness challenges and support, paid time off, Employee Resource Groups (ERG‘s), and more

Compensation: The estimated base salary range for this position is $104,100 to $143,100 at the time of posting. Actual compensation will be provided in writing at the time of offer, if applicable, and is based on several factors we believe fairly and accurately impact compensation, including geographic location, experience, knowledge, skills, abilities, and other job permitted factors. This position is eligible for a variable annual bonus, which is dependent upon achievement of your individual objectives and Company performance.

Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.

EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with physical or mental disabilities, and people of all race, color, sex, sexual orientation, gender identity, religion, national origin and citizenship status are encouraged to apply.

Agency Non-Solicitation:Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.

Fraud Alert: Bio-Rad has received reports of individuals posing as Bio-Rad recruiters to obtain information, including personal and financial, from applicants. Beware of these fake ‘recruiters‘ and job scams. Click here for more information on this scam and how to avoid it. #LI-JS1

Legal Entity: (USA_1000)Bio-Rad Laboratories, Inc.

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