Job Profile Name IT Support Representative

Found in: Talent US 2 C2 - 2 weeks ago


Salt Lake City, United States Salt Lake City Full time

Position Title:

Job Profile Name IT Support Representative

Job Description:

Reporting to the IMS leadership, incumbent performs first-level support to all City employees and departments. Responsible for answering calls, solving basic issues, and routing more complex issues to the appropriate individuals or groups. Works within the group and with other IMS teams to provide best-in-class customer service to our business partners. This is a part-time, entry-level type position which requires some understanding of hardware and software terminology and operation. A high level of troubleshooting skill and learning ability is essential to be successful in this position.

TYPICAL DUTIES:

Answers inquiries via various support channels and enters customer information into ServiceNOW and other information databases.When applicable, handles simple account tasks such as resetting passwords, unlocking accounts, increasing user disk space allotments and other basic support tasks.Escalates more advanced customer issues to the appropriate escalation queue as instructed.May perform other duties as assigned.

MINIMUM QUALIFICATIONS:

High school graduation or equivalent. Previous work experience in a customer service-related field such as sales, billing, call center, etc. is preferred.Fundamental understanding of computer hardware and software, including Microsoft Office, Windows and Macintosh operating systems, and mobile devices. A solid understanding of basic IT terminology is strongly preferred.Ability to communicate effectively, both orally and in writing.Good organizational and analytical skills.Ability to relate well to City employees under varying circumstances. Must be able to function effectively under stressful situations, prioritize tasks and make sound decisions in accordance with policies and procedures.Must be able to learn and implement divisional policies and procedures and to follow instructions.Ability to travel from one work site to another.

WORKING CONDITIONS:

Moderate physical effort, comfortable working conditions, and handling of light weights. Intermittent sitting, standing, and walking may be required. Subject to extended exposure to computer visual display terminals.

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified. 

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

POSITION TYPE

Part-Time

POSITION SALARY RANGE

$ 24/hr

DEPARTMENT

Information Management Systems

Full Time/Part Time:

Part time

Scheduled Hours:

20
  • IT Support Representative

    Found in: Talent US 2 C2 - 2 weeks ago


    Salt Lake City, United States Salt Lake City Full time

    Position Title:IT Support RepresentativeJob Description:Reporting to the IMS leadership, incumbent performs first-level support to all City employees and departments. Responsible for answering calls, solving basic issues, and routing more complex issues to the appropriate individuals or groups. Works within the group and with other IMS teams to provide...


  • Salt Lake City, United States Industrial Supply Full time

    Job DescriptionJob DescriptionTitle:Field Support Sales RepresentativeDepartment:VMIJob Summary:We are seeking a highly motivated and organized individual to join our team as a Field Sales Support Representative. In this role, you will be responsible for managing inventory and sales of consumable products, while also maintaining and growing customer...


  • Phenix City, United States Alfa Insurance Sales Representative Full time

    Job DescriptionJob DescriptionBenefits/PerksAnnual incentive reward trip for top performers to beautiful destinations in the southeastOpportunity for annual performance bonusDiscounts on your auto insurance (underwriting approval required)Benefits include: Health, dental, supplemental cancer, vision insurance, and 401(k) plan,Paid time off bank including 3...


  • Salt Lake City, United States Groove Technology Solutions Full time

    Groove Technology Solutions creates an experience of familiarity and quality of life for guests in the hospitality industry. With innovative, cost-effective technology, as well as a partnership with DIRECTV, Internet, and Wi-Fi to video surveillance, phone systems, energy management, and other in-room technologies, we serve a wide range of industries...


  • Salt Lake City, United States The Grace Company Full time

    Job DescriptionJob DescriptionFrom our first quilting frame, Grace Company has helped people connect to their passions with innovative solutions. We strive to provide new opportunities to a larger community by making what they love more accessible. From the services we offer, to the inception of a product's design, we focus on providing the best customer...


  • Salt Lake City, United States A&K Railroad Materials Inc Full time

    Job DescriptionJob DescriptionDescription:A&K a leading supplier of railroad track and related materials that seeks a driven individual to fill a Sales and Service position for the Salt Lake City, UT office. This individual will be offered the opportunity to learn hands on, all aspects of the railroad track material business. Sales and Service...


  • North Salt Lake, United States Yochana IT Full time

    Job DescriptionJob DescriptionResponsibilities: Below are the key responsibilities of the position Support and troubleshoot LAN/WAN infrastructure for Process Control Networks. Ability to work independently and in a team oriented environment. Can effectively lead infrastructure improvement projects. Effectively engages team for alignment and...


  • Salt Lake City, United States AU Standard Full time

    Are you looking to make a meaningful impact and build a career, rather than just finding a job? We're currently seeking an Entry Level Business Development Representative to join our team. We are on a mission to expand our influence in the charity sector, with a primary focus on connecting clients and potential donors. Through the organization and execution...


  • Salt Lake City, United States CR&R Incorporated Full time

    Haulaway Storage Containers is a subsidiary of CR&R Incorporated. Our commitment to service goes back to 1968, when we were the first to offer temporary portable storage containers to the construction industry. Haulaway Storage Containers has service centers throughout the western United States, serving Arizona, California, Oregon, Washington, Nevada, Utah...


  • Salt Lake City, United States A&K Railroad Materials Inc Full time

    Job DescriptionJob DescriptionDescription:Job Summary:A&K is a leading supplier of railroad track and related materials that seeks a driven individual to fill a Sales and Service position for the Kansas City, KS office. This individual will be offered the opportunity to learn hands-on all aspects of the railroad track material business. Sales and Service...


  • Salt Lake City, United States Treeline, Inc. Full time

    Base: $50KOTE:$90-100KCompany Profile:Our client is an independently owned and operated waste management and recycling services organization, spanning throughout the West Coast. They have been in business for over 20 years and have excellent brand recognition in the market. They are looking for a Territory Sales Manager who will be responsible for managing a...

  • Outside Sales Representative

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago


    Salt Lake City, United States Treeline, Inc. Full time

    Base: $50KOTE:$90-100KCompany Profile:Our client is an independently owned and operated waste management and recycling services organization, spanning throughout the West Coast. They have been in business for over 20 years and have excellent brand recognition in the market. They are looking for a Territory Sales Manager who will be responsible for managing a...


  • Salt Lake City, United States FDS Distributors Full time

    Job DescriptionJob DescriptionDescription:Position Summary:The Inside Sales Representative is responsible for providing customer interface and provides a variety of services, solutions, support, and information in a manner that builds trust, confidence, and long-term business. The customer service/inside sales representative is the primary internal customer...


  • Salt Lake City, United States FDS Distributors Full time

    Job DescriptionJob DescriptionDescription:Position Summary:The Inside Sales Representative is responsible for providing customer interface and provides a variety of services, solutions, support, and information in a manner that builds trust, confidence, and long-term business. The customer service/inside sales representative is the primary internal customer...

  • Financial Representative

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago


    Salt Lake City, United States Modern Woodmen of America Full time

    The ideal candidate will deliver personalized investment solutions to help clients work toward their long-term financial goals. They should be comfortable creating financial plans and cross-checking work to ensure complete accuracy of information.About youEntrepreneurial mindsetCommunity orientedCommunication skillsResponsibilitiesWork with current or new...


  • Salt Lake City, United States Olympus Lending, LLC Full time

    Job DescriptionJob DescriptionOlympus Lending is looking for an Inside Sales Representative to continue the growth of our Small Business Funding portfolio. As an Inside Sales Representative in our corporate office, you will have the unique opportunity to build our companies brand and customer loyalty. If you have a bulldog mentality and special skill set in...

  • Strategic Partnerships Manager

    Found in: beBee jobs US - 2 weeks ago


    Salt Lake, Utah, United States Western Governors University Full time

    Job Profile Summary:Reporting to the Regional Manager, Strategic Partnerships, the Strategic Partnerships Manager (SPM) expands the impact of the WGU network of academic and employer relationships to support the University's vision.WGU's partnership efforts increase market reach and student access, improve affordability, and enhance the student...

  • Sales Representative

    2 weeks ago


    Salt Lake City, United States Salt Lake Mailing and Printing Full time

    Job DescriptionJob DescriptionWe are a direct mail marketing and print company in the Salt Lake area looking to add a Sales Representative to our team.Responsibilities include:Engage in sales activities, including prospecting, qualifying, and closing sales.Help build business relationships in new markets.Meet or exceed sale goals established with sales...


  • Salt Lake City, United States Salt Lake Mailing and Printing Full time

    Job DescriptionJob DescriptionWe are a direct mail marketing and print company in the Salt Lake area looking to add a Sales Representative to our team.  Responsibilities include:Engage in sales activities, including prospecting, qualifying, and closing sales.Help build business relationships in new markets.Meet or exceed sale goals established with sales...


  • Salt Lake City, United States Modern Tile Full time

    Job DescriptionJob DescriptionSUMMARY: This position is responsible for the selling, promoting and specifying of Modern Tile products to contractors, builders, dealers, architects, and designers.The Outside Sales Representative is also responsible for all sales merchandising, technical information, customer product knowledge, and evaluating the area’s...