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Social Services Technician

3 months ago

Newark, United States DelDOT Full time

Introduction

Make a Difference with DHSS

Our mission at the Department of Health and Social Services (DHSS) isto improve the quality of life of Delaware citizens by promoting health andwell-being, fostering self-sufficiency, and protecting vulnerable populations.We prioritize personal and family independence by assisting individuals andfamilies in a variety of life areas.

We offer numerous career opportunities and are dedicated toattracting and retaining highly talented individuals who are ready to make adifference in their community today. DHSS is a great place to kick-start yourprofession.

For more information, please visit today

Summary Statement

The incumbent in this position provides direct first point-of-contact through telephone or face-to-face interactions with the public, DSS staff, and agency partners for the Learning Innovation Team. The incumbent performs and monitors all reception desk activities such as intake and general log sheets, answering the phone, greeting those walking into the center, managing correspondence, and appointments for the Learning Innovation Team’s staff. The incumbent determines services needed and triages the callers and the “walk-ins”. The incumbent scans and files documents into the DSS document imaging system. The incumbent will at times have to re-directs clients to services not provided by DSS and make the proper outside referrals.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

Distributes program benefits/resources to eligible clients.
Distributes forms, brochures, fact sheets and other related information.
Completes or assist clients in completing preliminary information and reviews forms for completeness.
Provides routine information regarding programs.
Writes and mails letters. Keeps records, submits required reports, completes or types routine forms or letters, addresses.
Gathers routine information according to a standard format for use in determining eligibility of benefits.
Conducts follow up activities on clients as assigned.
Refers clients/cases to appropriate agency for additional resources.
May prepare and submit source documents on case/client activity for data entry in accordance with established policies and procedures and may input data into an automated client information system.
Receives and records applicant, recipient or vendor complaints concerning reception area problems, solves routine problems, or refers to appropriate worker.
Arranges or reminds clients of interviews or related appointments, follows up to determine client's reason if appointment is not kept, and reschedules if necessary and may visit clients and/or ensure clients receive adequate transportation.

Job Requirements

JOB REQUIREMENTS for Social Services Technician
 Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

Six months experience in document processing which includes reviewing and evaluating records for completeness and conformity with laws, rules, regulations, standards, policies and procedures, resolve deficiencies, interpret information, and track and monitor activities. Six months experience in record keeping. Knowledge of health or human services support such as interviewing clients and assessing personal, health, social or financial needs in accordance with program requirements or coordinating with community resources to obtain client services. Knowledge of using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.

Conditions of Hire

This position is a classification organized under anexclusive bargaining representative (labor organization) that has been electedby employees as their representative for collective bargaining and other applicableterms and conditions of employment, in accordance with Title 29, Chapter 59 andTitle 19, Chapter 13 and 16.Thisposition is covered by a collective bargaining agreement based on itsindividual terms.

Applicants must be legally authorized to work in the UnitedStates. The State of Delaware participates in E-Verify and will provide thefederal government with your Form I-9 information to confirm that you areauthorized to work in the U.S.