Disaster Assistance Spec Lead

4 weeks ago

Austin, United States Texas Department of Aging & Disability Services Full time
Job Description:
Disaster Assistance Specialist Lead

This position is telework-eligible following a successful 30-day probationary period and ongoing adherence to performance standards.

Serves as lead to review eligibility determinations for grants in the Other Needs Assistance (ONA) provision of the Federal Assistance for Individuals and Households Program (IHP) to assist victims in meeting disaster related expenses or serious needs. Returns cases requiring correction, additional information or adjustments. Work includes training staff and assigning work. Determines, adjusts, and processes IHP-ONA grant eligibility assistance levels, and eligibility status changes for more complex cases. Uses an automatic call distribution (ACD) system (toll-free State Disaster Assistance Help Line) to respond to statewide inquiries and requests for assistance: interview applicants, their authorized representatives, and other outside sources; and obtain and verify information to determine, adjust, and process eligibility. Reviews requests for reconsideration of eligibility decisions and determines and processes correct eligibility levels. Researches and analyzes information. Resolves issues. problems. and complaints. Uses Federal Emergency Management Information System (NEMIS) to document, update and inquire into case records. May represent the Health and Human Services a the state Emergency Operations Center, Disaster Recovery Centers, and disaster related town Hall meetings and may review press releases.

Essential Job Functions:
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
Communicates on an intermediate level with others (internally or externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints. (20%)
Serves as lead over staff or projects. (20%),
Represents assigned area at planning sessions, committees, workgroups, meetings, conferences, or hearings to address significant issues. (5%)
Obtains, verifies required client information to determine eligibility
Reads case records to determine compliance with policies and procedures to identify trends and for corrective action. (5%)
Interviews clients and authorized representatives to gather information to determine eligibility for benefits. (10%)
Conducts reviews to determine or verify eligibility or continued eligibility and benefit level. (10%)
Processes changes to client status, overpayments, and adjusts or restores benefits. (10%)
Documents case records using automated equipment to form a record for client. (5%)
Explains program services and policies and makes referrals to agency programs, other state agencies, or community resources. (15%)
Knowledge Skills Abilities:
List the knowledge, skills, and abilities critical to performance in this position:
Knowledge of overall program, including federal and state guidelines, regulations, programs, policies and procedures
Knowledge of federal, other state government, and private non-profit disaster recovery assistance agencies and programs
Skill in interviewing techniques to obtain personal information, make inquiries, and resolve conflicting statements
Ability to listen and evaluate information
Ability to identify and resolve conflicting information
Ability to read, understand and apply a variety of interrelated instructions, i.e., guidelines, regulations and policies
Skill in applying guidelines, regulations, and policies to a variety of cases
Ability to complete work within required timeframes
Ability to screen applications, status reports and case records to extract needed information and resolve unclear or incomplete statements
Ability to navigate and interpret information on the Federal National Emergency Management Information System (NEMIS)
Ability to provide clear and concise information and written comments in the NEMIS regarding case information
Skill in working with the public
Ability to establish priorities according to relative importance and deadlines, set goals, and manage time efficiently
Ability to communicate orally and in writing
Ability to add, subtract, multiply and divide whole numbers

  • Disaster Assistance Spec Lead #599280

    1 week ago

    Austin, United States Texas Health and Human Services Commission Full time

    Disaster Assistance Specialist Lead This position is telework-eligible following a successful 30-day probationary period and ongoing adherence to performance standards. Serves as lead to review eligibility determinations for grants in the Other Needs Assistance (ONA) provision of the Federal Assistance for Individuals and Households Program (IHP) to assist...

  • Disaster Assistance Spec II

    4 weeks ago

    Austin, United States Texas Department of Aging & Disability Services Full time

    Job Description: Disaster Assistance Specialist II This position is telework-eligible following a successful 30-day probationary period and ongoing adherence to performance standards. Position functions as case management, reviewing and issuing eligibility determinations for grants in the Other Needs Assistance (ONA) provision of the Federal Assistance...

  • Disaster Assistance Spec II

    1 week ago

    Austin, United States Texas Department of Aging & Disability Services Full time

    Job Description: Disaster Assistance Specialist II This position is telework-eligible following a successful 30-day probationary period and ongoing adherence to performance standards. Position functions as case management, reviewing and issuing eligibility determinations for grants in the Other Needs Assistance (ONA) provision of the Federal Assistance...

  • Disaster Assistance Spec Ii #599279

    1 week ago

    Austin, United States Texas Health and Human Services Commission Full time

    Disaster Assistance Specialist II This position is telework-eligible following a successful 30-day probationary period and ongoing adherence to performance standards. Position functions as case management, reviewing and issuing eligibility determinations for grants in the Other Needs Assistance (ONA) provision of the Federal Assistance for Individuals and...

  • Disaster Assistance Unit Supervisor

    2 months ago

    Austin, United States Texas Department of Aging & Disability Services Full time

    Job Description: Human Services Spec IV Disaster Assistance Unit Supervisor Supervises a disaster assistance unit in the Other Needs Assistance (ONA) provision of the Federal Assistance for individuals and Households Program (IHP). Directs unit activities to ensure consistent and appropriate application of federal and state regulations, policies and...

  • Disaster Assistance Unit Supervisor

    1 week ago

    Austin, United States Texas Department of Aging & Disability Services Full time

    Job Description: Human Services Spec IV Disaster Assistance Unit Supervisor Supervises a disaster assistance unit in the Other Needs Assistance (ONA) provision of the Federal Assistance for individuals and Households Program (IHP). Directs unit activities to ensure consistent and appropriate application of federal and state regulations, policies and...

  • Disaster Assistance Unit Supervisor #599281

    1 week ago

    Austin, United States Texas Health and Human Services Commission Full time

    Human Services Spec IV **Essential Job Functions**: Communicates on an intermediate level with others(internally or externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints. (20%) Manages unit operations to achieve program objectives for service delivery by monitoring budgets and...

  • Disaster Assistance Investigator II

    2 months ago

    Austin, United States Texas Department of Aging & Disability Services Full time

    Job Description: Disaster Assistance Investigator II This position is telework-eligible following a successful 30-day probationary period and ongoing adherence to performance standards. Performs investigative work in the Other Needs Assistance ONA) provision of the Federal Assistance to Individuals and Households Program (IHP) including training and...

  • Disaster Assistance Investigator II

    1 week ago

    Austin, United States Texas Department of Aging & Disability Services Full time

    Job Description: Disaster Assistance Investigator II This position is telework-eligible following a successful 30-day probationary period and ongoing adherence to performance standards. Performs investigative work in the Other Needs Assistance ONA) provision of the Federal Assistance to Individuals and Households Program (IHP) including training and...

  • Disaster Assistance Data Operator

    1 week ago

    Austin, United States Texas Department of Aging & Disability Services Full time

    Job Description: Administrative Assistant I is a Disaster Assistance Data Operator position. Job requires working beyond normal work hours including holidays and weekends when necessary, especially in the first months after a disaster declaration. Performs data entry for the Other Needs Assistance (ONA) provision of the Federal Assistance for Individuals...

  • Disaster Assistance Data Operator

    2 months ago

    Austin, United States Texas Department of Aging & Disability Services Full time

    Job Description: Administrative Assistant I is a Disaster Assistance Data Operator position. Job requires working beyond normal work hours including holidays and weekends when necessary, especially in the first months after a disaster declaration. Performs data entry for the Other Needs Assistance (ONA) provision of the Federal Assistance for Individuals...

  • Disaster Assistance Federal Liaison

    2 months ago

    Austin, United States Texas Department of Aging & Disability Services Full time

    Job Description: Disaster Assistance Federal Liaison (FEMA Liaison) Serves as liaison between the Health and Human Services (HHS) Emergency Services Programs (ESP), which administers the Other Needs Assistance (ONA) provision of the Federal Assistance to Individuals and Households Program (IHP), and the Federal Emergency Management Agency (FEMA)....

  • Disaster Assistance Investigator Ii #599277

    1 week ago

    Austin, United States Texas Health and Human Services Commission Full time

    Disaster Assistance Investigator II This position is telework-eligible following a successful 30-day probationary period and ongoing adherence to performance standards. Performs investigative work in the Other Needs Assistance ONA) provision of the Federal Assistance to Individuals and Households Program (IHP) including training and leading new investigative...

  • Human Services Spec IV

    1 month ago

    AUSTIN, United States PSG Global Solutions Full time

    Job/ Position Description. Human Services Spec IV - Under the direction of the Eligibility Manager of the Office of Primary and Specialty Health, with additional assignments from Team Leads as appropriate, performs complex administrative support func Executive Assistant, Data Entry, Health, Program, Office, Technology, Staffing, Administrative

  • Disaster Assistance Investigator III

    2 months ago

    Austin, United States Texas Department of Aging & Disability Services Full time

    Job Description: Investigator III This position is telework-eligible following a successful 30-day probationary period and ongoing adherence to performance standards. Performs complex investigative and supervisory work in the Other Needs Assistance (ONA) provision of the Federal Assistance to Individuals and Households Program (IHP). Oversees the...

  • Disaster Assistance Investigator III

    1 week ago

    Austin, United States Texas Department of Aging & Disability Services Full time

    Job Description: Investigator III This position is telework-eligible following a successful 30-day probationary period and ongoing adherence to performance standards. Performs complex investigative and supervisory work in the Other Needs Assistance (ONA) provision of the Federal Assistance to Individuals and Households Program (IHP). Oversees the...

  • Disaster Assistance Data Operator #599273

    1 week ago

    Austin, United States Texas Health and Human Services Commission Full time

    Administrative Assistant I is a Disaster Assistance Data Operator position. Job requires working beyond normal work hours including holidays and weekends when necessary, especially in the first months after a disaster declaration. Performs data entry for the Other Needs Assistance (ONA) provision of the Federal Assistance for Individuals and Households...

  • Pavement Engr Spec Ii, Iii, or Iv

    3 days ago

    Austin, United States Texas Department of Transportation Full time

    **Pavement Engr Spec II, III, or IV - Maintenance Division** **-** **(**2402202**)** **Position Information** TxDOT's Maintenance Division is seeking a Pavement Engineering Specialist II-IV for the Pavement Preservation Branch! As a Pavement Engineering Specialist, you will be working with industry experts supporting nondestructive automated pavement...

  • Inside Sales/customer Service

    4 days ago

    Austin, United States Spec Building Materials Corporation Full time

    **Inside Sales/Customer Service** Position Description: SPEC Building Materials Corporation is recognized as one of the nation’s leading wholesale distributors of the highest quality building materials, equipment and products for both commercial and residential roofing contractors. Since 1973, SPEC has strategically grown to thirty-six convenient branch...

  • Senior Analyst, IT Disaster Recovery

    6 days ago

    Austin, United States Aristocrat Technologies Inc Full time

    Summary We are looking for an Enterprise IT Disaster Recovery Senior Analyst to join our Cyber Security team. As the Enterprise IT Disaster Recovery Senior Analyst, you will be responsible for the day-to-day activities guiding the Enterprise Technology/IT Disaster Recovery Program and managing the IT DR Framework (ITDR) including developing and...