Disaster Assistance Federal Liaison

Found in: Talent US 2 C2 - 1 week ago

Austin, United States Texas Department of Aging & Disability Services Full time
Job Description:
Disaster Assistance Federal Liaison (FEMA Liaison)

Serves as liaison between the Health and Human Services (HHS) Emergency Services Programs (ESP), which administers the Other Needs Assistance (ONA) provision of the Federal Assistance to Individuals and Households Program (IHP), and the Federal Emergency Management Agency (FEMA). Analyzes difficult and complex problems and issues and works with FEMA on resolution. Assists with ONA management functions including assigning work, supervising staff, and serving as acting supervisor in the absence of the Policy Specialist. Assists with administrative hearings. Represents HHSC at the State Operations Center, Disaster Field Offices, and Disaster Recovery Centers.

Essential Job Functions:
Attends work on a regular and predictable schedule in accordance with agency performs other duties as assigned.

Communicates on an intermediate level with others (internally or externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints.

Serves as liaison for assigned area on moderately complex issues with agency staff or outside entities. Tasks, monitors, plans, coordinates, or schedules activities on an intermediate level to ensure deadlines or requirements are met.

Represents assigned area at planning sessions, committees, workgroups, meetings, conferences, or hearings to address significant issues.

Evaluates program, procedures, or processes for effectiveness through review (for example, reviews statistics, reports, operations, findings, case readings, surveys, quality assurance activities, performance measures, best practices) and reports results or makes recommendations to resolve issues or improve performance.

Interprets policies, procedures, rules, regulations, or standards to others (for example, staff, applicants, clients, providers, vendors, the public, and public officials).

Conducts reviews to determine or verify eligibility or continued eligibility and benefit level. Documents case records using automated equipment to form a record for each client.

Assists in interpreting policy, training new workers, completing unit repots, responding to client complaints, and acting in the supervisor's absence.
Responds to complaints from clients, their families, or others regarding case actions or related issues.

Knowledge Skills Abilities:
Knowledge of overall program, including federal and state guidelines, regulations, programs, policies and procedures
Knowledge of federal, other state government, and private non-profit disaster recovery assistance agencies and programs
Knowledge of staff roles and responsibilities
Ability to listen, elicit and evaluate information, interpret terms, and resolve conflicting statements Ability to communicate with community members, other agencies and the media to promote support of the program and coordinate resources and programs.
Ability to read, understand and apply a variety of interrelated instructions, i.e., guidelines, regulations and policies
Skill in utilizing Microsoft Office products, i.e., Outlook, Word, Excel, Access, PowerPoint
Skill in applying guidelines, regulations, and policies to a variety of cases
Skill in mathematical computations
Ability to communicate policies and procedures to staff.
Ability to complete work within required timeframes Ability to gather and analyze information
Ability to analyze management problems and develop and present alternative solutions
Ability to prepare clear and concise reports
Ability to establish priorities according to relative importance and deadlines, set goals, and manage time efficiently
Ability to identify and resolve conflicting information Skill in working with the public and public groups Ability to communicate orally and in writing
Ability to observe employee performance and record observations
Ability to monitor unit operations

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