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Customer Success Manager HF

2 months ago

Del Rio, United States Wiremind Full time

Since 2014 Wiremind has positioned itself as a technical company transforming the world of transport and events with a 360 approach combining UX software and AI.

Our expertise lies primarily in optimizing and marketing our clients capacity. We work on various projects such as ticket forecasting and pricing 3D optimization of air freight or scraping competitor prices. Our applications are the preferred tool of companies such as SNCF United Airlines Qatar Airways or even PSG to visualize analyze and optimize their capacity.

Dynamic and ambitious we strive to maintain our technical DNA which is the engine of our success. The company profitable and selffinanced since its creation 10 years ago is mainly composed of engineers and experts and currently supports the growth of our business model based on softwareasaservice solutions.

Your missions

As a Customer Success Manager you will play the key role of matching customer/user expectations with ourCompetition Tracking solution used by major transportation international accounts such as SNCF BlaBlaCarOUIGO Eurostar Transavia Corsair. You will help ensure our product reliability while keeping our clients at avery high level of satisfaction.
In practice even though there is no typical day your main missions will be:

Customer Support
  • Act as the main interface with endusers : provide expertise on how to use the system respond to bugreports and define how to include customers new features requests in the general product roadmap
  • Keep users up to date with regular trainings and documentation updates
  • Bring assistance to users during the implementation of new projects

Scraping Daily Operations

  • Ensure customer satisfaction by monitoring scraping success and testing data on a daily basis
  • Coordinate with the Scraping team to make sure customers deadlines are met
  • Keep a critical eye and be keen on improving the product challenging other team members whennecessary to bring customers feedback to the table
Your profile
  • You have at least 6 months of experience in a similar role
  • Your appetence for the transportation industry and your capacity to understand/resolve customerissues
  • Your ability to lead a project and coordinate a roadmap with different stakeholders
  • Your sensitivity to recognize bugs or inconsistencies on any dataset
  • Your interest for converting business requirements into technical functionalities; and understandinghow technical aspects can impact business requirements
  • Your belief that business problems can be solved through technological solutions
  • Your skills to interact and communicate well at all levels in both French and English
Our benefits

By joining us you will integrate:

  • A selffinanced startup with a strong technical identity
  • Beautiful 700 m offices in the heart of Paris (Bd Poissonnire)
  • Attractive remuneration indexed on performance
  • A caring and stimulating team that encourages skills development through initiative and autonomy
  • A learning environment with opportunities for evolution

You will also benefit from:

  • Training on demand
  • A hybrid policy: 2 days of remote work per week and the possibility to work occasionally from abroad
  • A great company culture (monthly afterworks regular meetings on technology and products annual offsite seminars teambuilding)

Our Recruitment Process
  1. An initial discussion with Clara our Talent Acquisition Manager
  2. An interview with your future manager
  3. A live case study and a presentation at our offices

Wiremind is committed to equality of opportunity diversity and fairness. We encourage all candidates with the necessary experience to apply for our job offers.