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Field Service Specialist

2 months ago

Odessa, United States NOV Full time
JOB DESCRIPTION

PRIMARY RESPONSIBILITIES:

• Travel to customer sites to inspect, install, commission, test, and train customers on the safe and proper operation of NOV products.

• Maintain contact with established customer base; identify and establish new clients.

• Work in conjunction with operations personnel to ensure above expected customer services are achieved.

• Communicate field issues and feedback reports to the appropriate departments.

• Complete and submit field service documentation and bids in a timely manner.

• Perform other work related tasks as assigned.

• Comply with all NOV Company and HSE policies and procedures.

FACILITY/GROUP SPECIFIC RESPONSIBILITIES:

• Communicate and work with the Area Sales/Ops/Engineering/Optimization/Agent organizations to ensure that there is a clear understanding of the customer's plans and activities.

• Facilitate communication with the Teams to ensure clarity around goals, issues, and opportunities.

• To manage and update Account and Solution Summaries on the Global Accounts and strategic accounts within the Area.

EDUCATION & EXPERIENCE QUALIFICATIONS:

• A Field Sales Specialist requires relevant industry and general business experience, high-level selling experience, and broad technical knowledge regarding Downhole products and service offerings.

• BA or equivalent combination of education and experience

• Minimum of 3-7 years in related field

JOB REQUIREMENTS

• This position will require travel as necessary.

• Observes safety regulations, wears required safety equipment, encourages safe working practices, corrects obvious hazards immediately or reports them to Management.

• Adheres to all HSE requirements.

• Downhole tool and coil tubing experience

BEHAVIORAL COMPETENCIES

• Communicates Effectively

• Achieves Results

• Dependability/Attendance

• Job/Organizational Knowledge

• Problem Solving/Judgment

TECHNICAL COMPETENCIES:

• MS Office Suite

• Ability to utilize Sales Pipeline and other intranet/internet tools to conduct business in an effective manner.