Service Manager

2 weeks ago

Chicago, United States Alsco Full time
Description

Classification:
Exempt

We are Alsco Uniforms. We‘ve been working hard for our customers since 1889 when we invented the uniform and linen rental industry. Alsco Uniforms has grown into a worldwide leader serving over 350,000 customers in 13 countries. It‘s our job every day to make every aspect of the customer experience better. Whatever our customers need, Alsco Uniforms finds the answers that work for them.

Our employees are the heart and soul of Alsco Uniforms. As a result, we have a long history of strong financial performance, continuous improvement, and customer service. We‘re seeking driven professionals with ambition to grow within our company. We‘d love to talk to you about how you can fit into our team of diverse individuals and how your hard work will be rewarded with competitive pay and benefits and ongoing career development.

Join our team and build your career with Alsco Uniforms

Job Summary:
The Service Manager is responsible to meet or exceed Service department goals at a branch. The SM directly supervises District Managers and has ultimate responsibility for the success of the Service department. The SM reports to the General Manager.

Our full-time employees enjoy:

401K Plan with Company Match

Medical, Dental, Vision, FSA/HSA

Life Insurance, Disability Insurance

Vacation, Sick Time, Holidays

Choice of Global Cash Card or Direct Deposit

Career Advancement

Learning & Development Opportunities

Inclusive and Diverse Team Environment

Essential Functions:
- Recruit, develop and motivate a highly productive team of promotable DM‘s and RSR‘s through continual coaching and training, regular meetings, actively training and developing DM‘s to become future SM‘s, fostering a positive work environment, projecting a professional image and building strong relationships with each DM or RSR. Also oversees disciplinary action taken in the department.
- Ensure customer loyalty and outstanding customer service. Hold DM‘s accountable for customer visits, audits, new installs, problem solving, open communication and negotiating with customers. The SM also participates in route ride-alongs and contacting customers on a regular basis.
- Ensure all company policies and procedures are followed in the Service department, including safety, HR and Service SOP‘s. Oversee the maintenance of Driver Qualification files and maintenance of delivery vehicles.
- Oversee all new account installs and personally attend major and corporate account installs.
- Manage retention and growth by motivating the Service team to solicit new customers and retain current customers, up-sell/cross-sell/sample all lines of service or product and ensure a profitable product mix. Monitor and report competitive activity. Oversee promotions, contests and continued excellent customer relationships.
- Control department costs within budget constraints. Submit regular department progress to the General Manager.
- Leading the Service team to success, communicate changes and policies, oversee route organization for the branch, perform periodic route check-ins, make visits to Service Centers and cooperatively work with other departments in the branch.
- Safely operate company vehicles, following all applicable laws and company policy.
- Follow written and verbal instructions and perform other tasks as directed by the GM.

Additional Functions:
- Work with and support other branch personnel as required by the GM.
Qualifications:
- Have and maintain a valid driver‘s license, keep a driving record free of chargeable accidents, speeding, safety or other violations, and be 21 years or older.
- Excellent skills in customer service, management and route sales.
- Excellent verbal/written communication skills in English, comprehend and follow direction, add/subtract accurately, comprehend colors/sizes of textiles, excellent time management skills, a team leader.
Education:
- High School graduation or similar experience.
- Three years successful experience in the textile service industry.

Travel Requirements:
- Frequently within the branch area. At times may have to perform the duties of a District Manager.

Typical Environmental Conditions:
- Operating vehicles on public roads, working in customer locations, office and service areas of a typical industrial laundry facility, Service Center or depot.
- Indoor and outdoor areas of a typical industrial facility.

Typical Physical Activity:
- Physical Demands/Requirements - sitting, grasping, driving, stooping, moving equipment, kneeling, reaching overhead, lifting up to 75 lbs, standing, walking, writing, speaking, hearing.

For a general description of benefits that are being offered for this position, please visit alsco.com/benefits.

Alsco is an Affirmative Action/Equal Employment Opportunity Employer.

Revised: 04/29/22



Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor‘s legal duty to furnish information. 41 CFR 60-1.35(c)

  • Service Manager

    4 weeks ago

    Chicago, United States Continental Toyota Full time

    The Service Manager leads the team to deliver exceptional value and efficiency to our customers on a continuous basis. Plans, trains, leads, and monitors the performance of service advisors, service technicians, and warranty specialist to promote customer satisfaction and revenue growth in line with targeted business and financial objectives. The Service...

  • Client Service Associate

    4 weeks ago

    Chicago, Illinois, United States Corporation Service Company Full time

    About the RoleWe are seeking a skilled Client Service Representative to join our team at Corporation Service Company. As a key member of our Annual Reports Preparation & File team, you will provide exceptional service to our clients and internal stakeholders.Key ResponsibilitiesAs a Client Service Representative, your primary responsibilities will...

  • Field Service Engineer II

    2 weeks ago

    Chicago, United States Customer Service Associates Full time

    Equipment Management Service and Repair - EMSAR, headquartered in Austin, Texas, is a fast-growing national technical services company providing maintenance, repair and installation services to OEMs in the Healthcare, Laboratory, Self-Service Kiosk, and Critical Power sectors. EMSAR's customer-centric model enables the Company to customize and deliver the...

  • Project Manager

    2 months ago

    Chicago, United States The Judge Group Full time

    This a long term contract (12+ month) and hybrid to downtown Chicago. W2 ONLY. Job Summary: The Project Manager will be responsible for overseeing the implementation and management of ServiceNow projects related to Service Desk and Service Management. This role requires a strong understanding of ITIL processes, project management methodologies, and extensive...

  • Service Desk Manager

    2 months ago

    Chicago, United States RL Canning Full time

    Service Desk Manager Onsite – (Chicago, IL) **We are not offering visa sponsorship or C2C for this position due to resource requirements Who We Are RL Canning is a global IT managed service and consultancy dedicated to working alongside our customers to enhance the digital workplace with a clear focus on value by maximizing technology and...

  • Automotive Service Manager

    4 weeks ago

    Chicago, United States Murgado Automotive Group Full time

    Murgado Automotive Group is a leader in the automotive industry, representing top brands and delivering exceptional service to our customers. We are committed to providing a dynamic and supportive work environment where team members can thrive and grow. We are currently seeking a motivated and experienced Automotive Service Manager to join our team and lead...

  • Food Service Manager

    1 month ago

    Chicago, United States destinationone Consulting Full time

    destinationone Consulting specializes in recruitment across diverse sectors including Healthcare Health Tech Government Municipalities NonProfits Legal Public Accounting Food and more. We are proactively building a data bank for opportunities in these fields. By applying you ensure our recruiters can quickly match you with suitable roles when they...

  • Food Service Manager

    1 month ago

    Chicago, United States destinationone Consulting Full time

    Job Descriptiondestinationone Consulting specializes in recruitment across diverse sectors, including Healthcare, Health Tech, Government, Municipalities, Non-Profits, Legal, Public Accounting, Food and more. We are proactively building a data bank for opportunities in these fields. By applying, you ensure our recruiters can quickly match you with suitable...

  • Automotive Service Manager

    3 months ago

    Chicago, United States Advantage Auto Group Inc Full time

    Advantage Dealer Group is currently seeking a Service Manager to join our outstanding team, must be flexible and focused on maintaining a high level of customer satisfaction. Responsible for overseeing the Service department, ensuring it is profitable and running smoothly. Understand customers concerns/issues and find an appropriate resolution. Set and...

  • HVAC Service Manager

    2 weeks ago

    Chicago, United States Gpac Full time

    Are you an HVAC Service Manager  who's ready to take on a new challenge? Look no further! gpac, a 30+ year recruitment company, is partnered with a well-established company in the Mechanical Construction industry to find the perfect Project Manager.The HVAC Service Manager will lead staff members to install, repair and maintain heating and air conditioning...

  • Food Service Manager

    1 month ago

    Chicago, United States Destinationone Consulting Full time

    Job Description destinationone Consulting specializes in recruitment across diverse sectors, including Healthcare, Health Tech, Government, Municipalities, Non-Profits, Legal, Public Accounting, Food and more. We are proactively building a data bank for opportunities in these fields. By applying, you ensure our recruiters can quickly match you with suitable...

  • Emergency Services Manager

    1 month ago

    Chicago, United States destinationone Consulting Full time

    destinationone Consulting specializes in recruitment across diverse sectors including Healthcare Health Tech Government Municipalities NonProfits Legal Public Accounting Food and more. We are proactively building a data bank for opportunities in these fields. By applying you ensure our recruiters can quickly match you with suitable roles when they...

  • Emergency Services Manager

    2 months ago

    Chicago, United States destinationone Consulting Full time

    Job Descriptiondestinationone Consulting specializes in recruitment across diverse sectors, including Healthcare, Health Tech, Government, Municipalities, Non-Profits, Legal, Public Accounting, Food and more. We are proactively building a data bank for opportunities in these fields. By applying, you ensure our recruiters can quickly match you with suitable...

  • Operations Service Manager

    6 months ago

    Chicago, United States Burlington Stores Full time

    Overview Are you a proven leader with a strong drive to succeed? Do you work well in a process-driven environment where organization and efficiency are critical to success? Are you an expert multitasker who would thrive in a high-energy environment? If so, then this might be the right opportunity for you! As an Operations Service Manager at...

  • Service Manager of Toro

    1 month ago

    Chicago, United States AccorHotel Full time

    What Awaits You:Employee Perks: Enjoy exclusive discounts at the Fairmont Chicago and Accor properties worldwidefor you and your family.Complimentary meals at our onsite employee cafeteria.Lifelong Learning: Sharpen your skills through tailored programs at our Academies.Impactful Work: Contribute to our Corporate Social Responsibility initiatives.Health and...

  • Custom Picture Framer Manager

    4 weeks ago

    Chicago, Illinois, United States Artists Frame Service Full time

    Job OverviewArtists Frame Service is seeking a skilled manager to oversee our framing operations and customer service. The ideal candidate will have a passion for art and craft, as well as experience in managing and developing employees.Key Responsibilities:Assist with and oversee store operations, customer service, and team developmentComplete all necessary...

  • Service Lane Manager

    6 months ago

    Chicago, United States Berman Auto Group Full time

    Company DescriptionJob Description As a Service Lane Manager you will be responsible for assisting with training, motivating, counseling and monitoring the performance of the service department staff. In addition, you will be responsible for writing up repair orders, maintaining at or an above average CSI score and follow-up with guest issues or concerns to...

  • Account Service Manager

    6 months ago

    Chicago, United States Resulticks Full time

    Title: Account Service Manager Job Function: Account Manager / Campaign Manager Role Type: Full-time Location: Major Metro Area, Canada or USA Reporting to:Head of Customer Success Stakeholders:Customer Success / Sales / Product About Resulticks Resulticks is a global leader in real-time audience engagement solutions that deliver top-line growth through...

  • Account Service Manager

    3 months ago

    Chicago, United States Resulticks Full time

    Title: Account Service Manager Job Function: Account Manager / Campaign Manager Role Type: Full-time Location: Major Metro Area, Canada or USA Reporting to:Head of Customer Success Stakeholders:Customer Success / Sales / Product About Resulticks Resulticks is a global leader in real-time audience engagement solutions that deliver top-line growth through...

  • Regional Service Manager

    2 weeks ago

    Chicago, United States Red-D-Arc Full time

    Regional Service Manager - NorthJob Description SummaryUnder the direction of the Regional Operations Manager, and in conjunction with the operational directives set by the Vice President of Operations, the incumbent contributes to the overall profitability of the company by maintaining a high standard of efficiency and effectiveness in the service and...