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Customer Service
2 months ago
Overview:
The Customer Service Professional is responsible for providing exceptional customer service experiences resolving customer inquiries and issues promptly and contributing to overall customer satisfaction.
Responsibilities:
Customer Interaction:
- Respond to customer inquiries and requests via phone email and chat.
- Provide accurate and helpful information to customers.
- Resolve customer complaints and issues efficiently and effectively.
- Ensure customer satisfaction and loyalty.
- Respond to customer inquiries and requests via phone email and chat.
Problem Solving:
- Identify and troubleshoot customer problems.
- Research and provide solutions to customer inquiries.
- Escalate complex issues to management when necessary.
- Identify and troubleshoot customer problems.
Administrative Tasks:
- Maintain accurate records of customer interactions.
- Update customer information in CRM systems.
- Follow company policies and procedures.
- Maintain accurate records of customer interactions.
Teamwork:
- Collaborate with other team members to provide excellent customer service.
- Participate in team meetings and training sessions.
- Collaborate with other team members to provide excellent customer service.
Qualifications:
- Strong interpersonal and communication skills both verbal and written.
- Excellent problemsolving and decisionmaking abilities.
- Ability to work under pressure and meet deadlines.
- Proficiency in using computers and customer service software.
- Previous experience in customer service or a related field is preferred.
customer service
