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Social Work Program Supervisor
2 months ago
Under the supervision of the Specialized Health and Social Services (SHSS) Program Manager (PM), provides direct supervision and performance evaluation to unit comprised of public health social workers. Develops job descriptions and performance standards. Serves as subject matter expert for various program service areas. Provides training, consultation, quality assurance, and technical assistance to providers, contractors, and regional staff. Ensures that appropriate referrals are made by staff. Assists SHSS PM with planning, implementing, monitoring, and evaluating social work programs in Public Health Region (PHR) 2/3. Develops regional program standards and procedures in collaboration with regional committees and work groups. Takes a leadership role in change management and problem solving. Provides program information to community based organizations, medical professionals and the general public. Able to perform essential job functions under limited supervision with considerable latitude for the use of initiative and independent judgment. Performs other duties as assigned. Member of the Incident Command Structure (ICS) in response to public health emergencies. Must comply with HHS, DSHS, and Texas Department of Public Safety applicable policies/procedures/standards. Employee must be able to independently travel throughout the State of Texas and out-of-state to complete essential job functions. Essential Job Functions:
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
30% Provides direct supervision of public health social workers/case managers and administrative support staff (as assigned) within designated unit. Works collaboratively with regional leadership, program management, and other program supervisors to plan, develop, implement and monitor program operations to ensure compliance with program and agency policy, including: gathering and analyzing data to advance programmatic and regional goals; providing written and/or oral feedback, guidance, coaching and/or counseling to direct reports; and performing internal quality assurance activities. Effectively manages programmatic changes. Routinely takes the initiative to find solutions to identified challenges and motivates direct reports to do the same. Completes the selection and promotion process according to agency policy and procedures. Monitors and directs program/agency orientation; education and licensure requirements; and adherence to agency human resource (HR), regional, and program policies and procedures. Oversees day-to-day program operations for the public health social work/case management aspect of the PHR 2/3 SHSS program. May temporarily serve as Acting Program Manager when SHSS PM is out of the office.
30% Meets with individual direct reports on a routine basis to proactively discuss positive performance, emerging performance concerns, and/or challenging cases. Develops professional performance plans with all direct reports and completes individual performance evaluations that accurately reflect their performance according to HR policy and procedures. Recommends rewards and disciplinary actions for direct reports. Manages employee time and leave to ensure appropriate staffing for efficient and effective program operations. Reviews and vets direct reports’ purchasing and reimbursement requests per agency policy and regional procedures. Facilitates routine unit meetings.
30% Serves as subject matter expert in the following program service areas: Children with Special Health Care Needs Services Program (CSHCN-SP), Newborn Screening (NBS), Case Management for Children and Pregnant Women (CPW), Personal Care Services (PCS), Community First Choice (CFC), and other related state programs such as Children’s Health Insurance Program (CHIP) and Medicaid. Performs Cursory Reviews of case management assessments and documentation. Responds to inquiries from Central Office and regional management. Participates in CSHCN-SP contract management and case management provider relations and represents DSHS at community events. Assists with monitoring and directing activities of direct reports during special projects or assignments.
10% Performs other duties as assigned. Attends trainings relevant to licensure requirement and continued development of professional social work and leadership knowledge and skills. Duties include, but are not limited to, being required to work other than normal business hours in order to respond to public health emergencies and actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response/recovery/Continuity of Operations (COOP) activation--requires completion of at least ICS , , , , and and may require an alternate shift pattern assignment and/or location. Maintains compliance with DSHS Policy, Fleet Operations and Management & Procedures and Standards, and a current valid Texas Driver's License. Participates in regional assignments/duties/special initiatives. Knowledge Skills Abilities:
Knowledge of: social work and case management principles and best practices; state and federal programs such as Medicaid, CSHCN-SP, CPW, DFPS/CPS Adoption/Foster Care, Supplemental Security Income (SSI), NBS, Newborn Hearing Screening, Blood Lead Surveillance, Early Childhood Intervention, and CHIP; quality assurance and technical assistance policies, procedures, and best practices; community resources on a local, state, and national level; the impact of social determinants of health on populations served.
Skill in: effective management methods, particularly in the areas of team leadership and facilitation, supervising others, and monitoring and evaluating work products; delivering presentations and trainings on comprehensive social work and case management principles and best practices, policy application, and program processes; providing guidance, support, coaching, and programmatic oversight to staff; use of electronic mail, internet, databases, and Microsoft Office products; conducting telephonic and in-home intake and family needs assessments; developing service plans; conflict resolution, mediation, and problem solving; planning, prioritizing, and organizing workload; compiling reports; effective independent decision making; leading team members to accomplish a variety of state, regional, and program goals and deliverables.
Ability to: communicate effectively, verbally and in writing, with diverse and multi-generational populations; thoroughly assess, analyze, summarize, and evaluate outcomes; tactfully and objectively review and provide feedback on documentation, assessments, policies and processes, and performance; compile, analyze, evaluate, and synthesize technical data and qualitative written reports for administrative use; establish and maintain effective working relationships with all levels of staff in an interdisciplinary setting; interpret and apply program policies and procedures and explain them to others; submit timely work activity, travel, and time reports; maintain thorough and accurate documentation of all planning, performance, coaching, and counseling session meetings with direct reports; maintain confidentiality; plan and manage multiple workloads and assignments to meet deadlines; follow DSHS and HHS Policies and Procedures; adhere to HHS Work Rules and the National Association of Social Workers Code of Ethics; function independently in the daily performance of professional duties; provide own transportation to perform work duties.
