Guest Service AgentFront Desk

1 month ago


Philadelphia, United States AccorHotel Full time

***$500 Bonus after successful 90 days***
Dont miss out on this opportunity

First impressions are lasting impressions
We are seeking qualified serviceminded ambassadors for the Front Desk Agent position.

Guest Service Agent/Front Desk

Whats in it for you:

  • Unlimited career development opportunities both nationally and internationally.   The sky is your limit
  • Make your mark by being part of a high performing team which supports and inspires you to reach your highest potential
  • Give back through our Corporate Social Responsibility activities and local community based philanthropy.

What you will be doing:

  • Welcome all guests in a luxury environment completing both checkin and checkout procedures and creating a warm farewell to the departing guests.
  • Handling incoming phone calls to the hotel including Inhouse guest requests.
  • Enrolling guests in our ALL Accor frequent guest program.
  • Handling all guest inquiries and requests as well as providing handtailored experiences to ensure a memorable stay.
  • Candidate should be able to deliver luxury service be efficient empowered and cordial.
  • Responsible for a cash bank and following all cash handling procedures.
  • Proudly promote the hotel facilities looking for opportunities to enhance a guests stay through upselling.

Qualifications :

Your experience and skills include:

  • Previous experience with Opera a plus or a comparable property management system (PMS).
  • Must have experience working with computers specifically Word Excel and messaging.
  • Qualified candidate will be detailoriented organized and willing to go above and beyond to deliver luxury service.
  • Minimum 1year experience in similar position in a luxury setting or hotel school degree.
  • Must be flexible with days and hours.

Remote Work :

No


Employment Type :

Fulltime



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