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IT Support Technician
2 months ago
Roles & Responsibilities
Installing & configuring hardware & software components to ensure usability. Troubleshooting hardware & software issues. Repairing or replacing damaged hardware. Upgrading the entire system to enable compatible software on all computers. Installing & upgrading anti-virus software to ensure security at the user level. Performing tests & evaluations on new software & hardware. Providing support to users & being the first point of contact for error reporting. Establishing good relationships with all departments & colleagues. Managing technical documentation. Conducting regular system backups. Ensuring the smooth running of all IT systems, including anti-virus software, print services & email provision.Requirements
Minimum 5 years of relevant experience Proven experience as an IT Technician or relevant position Excellent diagnostic & problem-solving skills In-depth understanding of diverse computer systems & networks Good knowledge of internet security & data privacy principles Certification as IT Technician will be an advantage Excellent communication ability Outstanding organizational & time-management skills Degree in Computer Science, Engineering or relevant field