IT Support Technician II

2 months ago


Huntington Beach, United States Alpha Omega Computer & Network Services, Inc Full time

IT Support Technician II

Alpha & Omega Computer & Network Services, Inc. is an Outsource IT management and support business located in Huntington Beach, California. Alpha & Omega was founded in 1999 by Darryl Santa and has over 30 years of experience providing professional Information Technology services to clients in the Orange County and Los Angeles areas.

Our philosophy has enabled us to grow as a company while helping our clients thrive in their respective industries. We strive to support our clients' success as if we are an integral part of their team, not just an external vendor. We understand that our success is intrinsically linked to the success and well-being of our clients, and our approach is entirely focused on this principle

JOB SUMMARY:

We are seeking an experienced IT Support Technician II who will deliver prompt and valuable technical support for computer systems. In this role, you will address Level II technical inquiries and provide knowledgeable resolutions. The ideal IT Support Technician will possess robust technical expertise and excel in effective communication, ensuring a comprehensive grasp of issues and clear explanations of the solutions. This position requires a customer-centric approach and ability to demonstrate patience in addressing challenging customer service concerns.

RESPONSIBILITIES:

Serve as the first point of contact for customers seeking technical assistance over the phone, Email or the ticketing system and triage issues as required.

Troubleshoot and resolve Tier 2 client hardware and software related issues in a timely manner ensuring complete client satisfaction.

Process onboarding and offboarding of employees across entire client base.

Identify recurring issues and develop solutions including impact analysis.

Ability to solve issues from the office utilizing company RMM tool.

Document solutions and process for resolution in ticketing system.

REQUIRED QUALIFICATIONS:

2-3 Years of Experience in a Service Desk Role

CompTIA A+ certification or equivalent with desire to enhance knowledge.

Experience working with enterprise E-mail solutions such as Office 365, G-Suite and Exchange along with ability to integrate them on mobile devices.

Ability to diagnose and resolve workstation issues of any type.

Excellent communication skills and the ability to fully document interactions.

Customer-oriented and ability to work under pressure.

Install, Configure and Troubleshoot PC, MAC and Mobile device hardware and OS related issues.

Ability to troubleshoot and deploy enterprise printers including multifunctional devices.

Appropriate knowledge of Microsoft Server, Active Directory, Networking and Infrastructure for solving intermediate level issues

Additional duties as assigned.



  • West Palm Beach, Florida, United States Dedicated IT Full time

    Job Title: IT Support Technician IIWe are seeking a highly skilled and experienced IT Support Technician II to join our team at Dedicated IT. As a key member of our technical team, you will be responsible for providing top-notch technical support to our clients, resolving complex technical issues, and ensuring that our clients receive exceptional service.Key...


  • Huntington Beach, California, United States City of Hope Full time

    Pharmacy Technician IICity of Hope is seeking a highly skilled Pharmacy Technician II to join our team. As a Pharmacy Technician II, you will play a critical role in ensuring the safe and effective preparation and dispensing of medications to our patients.Key Responsibilities:Prepare and package medications, including oral, intravenous, and...


  • Huntington Beach, California, United States City of Hope Full time

    Pharmacy Technician II OpportunityAt City of Hope, we're dedicated to delivering innovative treatments and cures for life-threatening illnesses. Our team of experts is committed to making a real difference in the lives of our patients.We're seeking a highly skilled Pharmacy Technician II to join our team. In this role, you'll work under the supervision of a...


  • Huntington Beach, California, United States City of Hope Full time

    City of Hope is seeking a Pharmacy Technician II to join its team. In this role, you will work under pharmacist supervision to package, prepare, and compound oral medications, intravenous medications, and chemotherapy/biohazard medications.You will also be responsible for maintaining control procedures, performing inventory, and managing stock control....

  • IT Support Specialist

    3 weeks ago


    West Palm Beach, Florida, United States Dedicated IT Full time

    Job Title: IT Support Technician IIWe are seeking a highly skilled and motivated IT Support Technician II to join our team at Dedicated IT. As a key member of our technical team, you will be responsible for providing top-notch technical support to our clients, resolving complex technical issues, and collaborating with our team to deliver exceptional...


  • Huntington Beach, United States City of Hope Full time

    Pharmacy Technician II-Per Diem Join the transformative team atCity of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer...


  • Huntington Beach, United States Ledgent Technology Full time

    We are partnered with an premier managed service provider with over 25 years of experience providing professional Information Technology services to both public and private sector who is looking for a Service Desk technician or Service Desk Technician II to provide fast and useful technical assistance on computer systems.Onsite M-F, 8-5 in Huntington...


  • West Palm Beach, Florida, United States Dedicated IT Full time

    Job Title: IT Support Technician IIJob Summary:Dedicated IT is seeking a highly skilled and motivated IT Support Technician II to join our team. As a key member of our technical support team, you will be responsible for providing exceptional technical support to our clients, resolving complex technical issues, and collaborating with our team to deliver...


  • Huntington Beach, California, United States City of Hope Full time

    Transformative care at City of Hope requires a dedicated team of professionals, including a Pharmacy Technician II. This role is responsible for packaging, preparing, and compounding oral medications, intravenous medications, and chemotherapy/biohazard medications under pharmacist supervision.Maintaining control procedures, performing inventory, and managing...


  • Huntington Beach, California, United States Alpha Omega Computer & Network Services, Inc Full time

    Job SummaryWe are seeking an experienced IT Support Technician to contribute to our mission-driven team and contribute to our Managed Security Service Provider (MSSP) growth initiative. Our goal is to expand into the Defense Industrial Base (DIB) and CMMC compliance services market, reaching $10 million in growth. At Alpha Omega Computer & Network Services,...

  • Support Engineer II

    2 weeks ago


    Huntington Beach, California, United States Experis Full time

    Job Title: Support Engineer IIAbout the Role:This is an onsite role that requires a candidate capable of independently managing tasks with minimal supervision while providing high-quality support to the team and end users. The Support Engineer II will be responsible for the installation, maintenance, and troubleshooting of desktop computers, peripherals,...

  • IT Support Specialist

    1 month ago


    Huntington Beach, California, United States Ledgent Technology Full time

    Job Title: IT Support Technician IIJob Type: 100% Onsite, Contract-to-Hire (C2H) and Direct HireSalary Range: $62,400 - $72,800We are seeking an experienced IT Support Technician II to deliver prompt and effective technical support for computer systems. In this role, you will handle Level II technical inquiries and provide knowledgeable resolutions. The...

  • Pharmacy Technician

    1 week ago


    Huntington Beach, California, United States Healthcare Support Full time

    Job Title: Pharmacy Technician - Local Contract OpportunityJob Summary:We are seeking a skilled Pharmacy Technician to join our team on a local contract basis in Huntington, West Virginia. As a Pharmacy Technician, you will play a vital role in supporting our healthcare professionals and ensuring the smooth operation of our pharmacy services.Key...


  • Huntington Beach, United States Alpha Omega Computer & Network Services, Inc Full time

    Benefits: Birthday Holiday 401(k) Company parties Dental insurance Free food & snacks Health insurance Opportunity for advancement Paid time off Training & development Job Summary: We are seeking an experienced IT Support Technician to join our mission-driven team and contribute to our Managed Security Service Provider (MSSP) growth initiative. Our goal is...

  • Pharmacy Technician

    4 days ago


    Huntington Beach, California, United States Healthcare Support Full time

    Job Title: Pharmacy Technician - Allied Health ProfessionalJob Summary:We are seeking a skilled Pharmacy Technician to join our team at a local contract job in Huntington, West Virginia. As a Pharmacy Technician, you will play a vital role in supporting the healthcare team and ensuring the smooth operation of our pharmacy services.Key Responsibilities:Assist...


  • Huntington, West Virginia, United States Marshall Health Network Full time

    Job Summary: Under the supervision of the Director of Facility Operations, the Maintenance Mechanic Power Technician II performs duties relevant to the safe and efficient operation, corrective maintenance, preventive maintenance, and repairs of the facility and Boilers/steam distribution system. Key Responsibilities: Performs maintenance and repairs of...

  • IT Support Specialist

    4 weeks ago


    Huntington Beach, California, United States Alpha Omega Computer & Network Services, Inc Full time

    Job OverviewAlpha Omega Computer & Network Services, Inc. is seeking an experienced IT Support Technician II to deliver prompt and valuable technical support for computer systems. As a key member of our team, you will address Level II technical inquiries and provide knowledgeable resolutions.Key ResponsibilitiesProvide technical assistance to customers via...


  • Huntington Beach, California, United States Alpha Omega Computer & Network Services, Inc Full time

    Job SummaryWe are seeking an experienced IT Support Technician II who will deliver prompt and valuable technical support for computer systems. In this role, you will address Level II technical inquiries and provide knowledgeable resolutions.Key ResponsibilitiesServe as the first point of contact for customers seeking technical assistance over the phone,...


  • Laguna Beach, California, United States MemorialCare Health System Full time

    Job SummaryThis role requires a skilled Surgical Technician II to provide surgical assistance in a safe and effective manner under the direction of a Registered Nurse/MD. The ideal candidate will have proficiency in scrubbing a minimum of 4 specialties and 2 years of acute care surgical technician experience, with CST surgical scrub technician certification....


  • Newport Beach, California, United States Hoag Memorial Hospital Presbyterian Full time

    Pharmacy Technician II Job DescriptionAt Hoag Memorial Hospital Presbyterian, we're seeking a highly skilled Pharmacy Technician II to join our team. As a Pharmacy Technician II, you'll play a vital role in supporting the mission of our in-house Pharmacy Department, serving over 450 beds in our Newport Beach location, as well as our Operating Room and...