Assistant General Manager

2 days ago

Avondale, United States Sunridge Hotel Group Full time
Job Duties:

Provides a clean, well-maintained hotel by supervising any or all of the following departments Housekeeping, Laundry and Maintenance Operations, Guest Services, Food and Beverage

Schedules employees in accordance with forecasted occupancy; adjusts staffing as necessary for sudden changes in occupancy

Coordinates availability of rooms with General Manager

Supervises the daily activities of the hotel staff

Monitors the responses on customer comment cards; identifies problem areas and formulates solutions. Contact guest when necessary regarding problems.

Conducts continual room inspections to determine hotel's overall level of cleanliness;

Hotel's overall preventative maintenance and performs follow up on issues

Strives to reduce accidents within the department

Oversees inventory, purchasing, disbursement, and cost control for all linens, cleaning supplies, guest rooms, public restroom supplies, laundry supplies, machines, and equipment

Schedules and supervises all rotations special cleaning programs and projects as required

Secures keys in accordance with hotel's key management policy

Supervises "Lost and Found"department

Meets and exceeds customer and team member expectations by providing service and teamwork

Conducts training on a regular basis

Provides staff with the skills training to provide value added service to guests

Utilizes one-on-one training skills

Monitors service and teamwork on a regular basis and performs performance counseling to employees as needed

Performs other duties within the hotel Departments required to provide service and teamwork

Maintains safe working conditions within department and hotel

Ensures that all employees are trained on and follows safety rules and procedures

Takes corrective action where required to improve safety

Assures that assigned departments operates within approved budget

Monitors performance of the department against approved budget; makes appropriate recommendations as necessary

Controls operating and payroll costs of staff

Contributes to the competitive status and profitability of the hotel by monitoring industry trends and recommending appropriate actions to be taken

Develops and implements techniques to improve the operation

Works within the budgetary guidelines to maintain profitability

Prepares reports as requested to develop a more informative data base for improved management decision making and critical evaluation of work activities if the following department is assigned

Prepares AM/PM checklist daily

Prepares Room Discrepancy Report daily

Completes Room Evaluation Form for all room inspections

Utilizes leadership skills and motivation techniques in order to maximize employee productivity and satisfaction

Selects, orientates, and trains qualified employees

Conducts effective employee meetings

Determines, communicates, and monitors achievement of standards of performance on a timely basis

Employs respectful discipline as required under supervision of General Manager

Adheres to hotel policies and procedures

Arrives at work on time as scheduled

Follows hotel grooming and dress standards

Minimizes safety hazards by following all safety rules and procedures

Keeps immediate General Manager promptly and fully informed of all problems or unusual matters of significance

Performs all duties and responsibilities timely, effectively and efficiently in accordance with established company policies and procedures to achieve the overall objectives of this position. Communicates to General Manager in a timely manner

Maintains a favorable working relationship with all other hotel and company employees to foster and promote a cooperative and harmonious working climate

At all times projects a favorable image of Sunridge and the hotel to the public

Make bank deposits in the absence of and/or if directed by General Manager.

Responsible for the Market making sure completely stocked, proper inventory and shopping.

General Manager and Front Office/Assistant Manager share responsibility for ensuring Sunridge required Manager on Duty staffing (7a-7pm Mon-Fri and 7a -5pm Sat/Sun) and 24/7 phone support is provided.

Front Office Manager/Assistant Manager is responsible to work the weekend shifts. Full Occupancy they must cover the 3-11pm during the week.

Associate degree in Hotel/Restaurant Management, Business Administration, or Management or similar degree (preferred), or equivalent combination of education and experience

Two to four years' experience in hospitality industry (required), five to seven years' experience (preferred)

Previous supervisory experience (required). Previous hotel "brand" experience (preferred)

Possess advanced knowledge of hospitality industry and business management fields

Basic to advanced knowledge of labor analysis and monthly financial analysis

Knowledge of sales process, client base, and general market knowledge

Knowledge of revenue management and ability to successfully forecast business on both short-term and long-term basis

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