Supervisor Customer Care

7 days ago


Kapolei, United States Bank of Hawaii Full time

Under the direction of the Manager, this position supervises a Call Center unit and/or shift with primary emphasis on quality customer service and customer satisfaction. Develops customer service representatives through optimum supervision, selection, training, appraisal and motivation techniques. Ensures a high level of customer service staffing levels through efficient scheduling and adjustment to meet peak service demands. This includes establishing Contact Center Management practices and performance standards.Assists in business unit’s compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.#J-18808-Ljbffr



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