Restaurant General Manager/Managing Partner

1 week ago


Niagara Falls, United States Hard Rock International Full time

Hard Rock Cafe - Niagara Falls - Buffalo, NY

Relocation & Excellent Compensation Package Offered


Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category.

HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes’ Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit or shop.hardrock.com.


Responsibilities

The General Manager / Managing Partner is the senior business leader in the cafe responsible for upholding all brand standards and core values, while meeting or exceeding Hard Rock business objectives. Responsible for asset management of the entire facility, the Managing Partner is expected to demonstrate an entrepreneurial approach to identifying and acting on opportunities and challenges to maximize the business’ full potential in the market.

  • Demonstrate the ability to grow the business by generating consistent year-over-year entrée count
  • Manage the business in a sustainable manner that meets or exceeds agreed upon financial and other business goals, while adhering to all of Hard Rock brand standards and core
  • Attain a level of top-line sales performance that ranks as #1 in your market place competitive
  • Communicate a clear direction to your team by understanding the business’ strengths, weaknesses and
  • Empower your team with a consistent mission regarding cafe goals to achieve desired results.
  • Work cross-functionally so that your team executes all systems and processes to consistently deliver all products and services to brand
  • Build a highly functional team of management and hourly team members who share a common vision and values surrounding the overall success of the
  • Champion change, ensuring all local and company initiatives are implemented successfully.
  • Foster an environment of customer advocacy in which all team members put the guest first in very
  • Set standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking
  • Be responsive and hospitable to guest feedback from all sources, including social media and
  • Attract and retain the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum
  • Clearly define goals and expectations for each management and hourly team member using performance review tools and hold your people accountable for successful performance.
  • Actively nurture your team’s development and advancement along well-defined career paths.
  • Consistently demonstrate that you have an enduring passion for your own continuous learning and professional

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.


Qualifications

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

  • Minimum 10 years of experience in the hospitality industry inclusive of restaurant front line operations.
  • Bachelor’s Degree in HRM or Culinary preferred.

Skills

  • Strong leadership and interpersonal skills
  • Must possess strong communication and listening skills, excellent speaking, reading and writing.
  • Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
  • Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization.
  • Multiple language abilities a plus, fluency in English required.
  • Genuine enthusiasm and aptitude for serving people
  • Excellent verbal and written communication skills
  • High level of business acumen and common sense
  • Demonstrates strong problem solving skills through ability to diagnose and implement solutions

PHYSICAL DEMANDS

  • Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
  • Ability to sit for extended periods of time.
  • Ability to make repeating movements of the arms, hands, and wrists.
  • Ability to express or exchange ideas verbally and perceive sound by ear.
  • Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
  • Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10
  • Ability to turn or twist body parts in a circular motion.
  • Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
  • Ability to travel via auto or airplane for long periods of time.


Closing:

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team.

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).



  • Niagara Falls, New York, United States Hard Rock International Full time

    Job Title: Restaurant General Manager/Managing PartnerHard Rock International is seeking a highly skilled and experienced Restaurant General Manager/Managing Partner to lead our cafe operations in Buffalo, NY. As a key member of our team, you will be responsible for upholding all brand standards and core values while driving business growth and...


  • Niagara Falls, New York, United States Hard Rock International Full time

    Senior Business Leader Opportunity at Hard Rock InternationalJoin the Hard Rock Team and Lead Cafe Operations to SuccessHard Rock International is a globally recognized company with venues in over 70 countries, spanning 265 locations. As a Senior Business Leader, you will be responsible for upholding all brand standards and core values while meeting or...


  • Sioux Falls, South Dakota, United States HHB Restaurant Recruiting Full time

    Restaurant Leadership OpportunityWe are seeking a highly motivated and experienced Restaurant General Manager to join our team at HHB Restaurant Recruiting. As a Restaurant General Manager, you will be responsible for leading a team of restaurant staff, managing daily operations, and driving sales growth.Key Responsibilities:Lead a team of restaurant staff...


  • Sioux Falls, South Dakota, United States HHB Restaurant Recruiting Full time

    Job DescriptionWe are seeking a skilled Restaurant Assistant General Manager to lead our team in Sioux Falls, SD.As a Restaurant Assistant General Manager, you will be responsible for overseeing daily operations, inventory management, marketing, and sales.You will own the responsibilities for the restaurant staff in daily tasks, train, and develop them into...


  • Sioux Falls, South Dakota, United States HHB Restaurant Recruiting Full time

    Job OverviewWe are seeking a highly skilled and experienced Restaurant General Manager to join our team at HHB Restaurant Recruiting. As a Restaurant General Manager, you will be responsible for overseeing the daily operations of our restaurant, including managing staff, maintaining high standards of customer service, and driving sales growth.Key...


  • Sioux Falls, South Dakota, United States Perkins Restaurant & Bakery - CyHawk Hospitality Inc. Full time

    Restaurant General Manager Job DescriptionJob Summary:We are seeking a highly motivated and experienced Restaurant General Manager to join our team at Perkins Restaurant & Bakery - CyHawk Hospitality Inc. As a Restaurant General Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional guest satisfaction,...


  • Sioux Falls, South Dakota, United States Perkins Restaurant & Bakery - CyHawk Hospitality Inc. Full time

    Job Title: Restaurant General ManagerPerkins Restaurant & Bakery - CyHawk Hospitality Inc. is seeking a highly motivated and experienced Restaurant General Manager to join our team.Job Summary:The successful candidate will be responsible for managing the day-to-day operations of our restaurant, ensuring exceptional guest satisfaction, and leading a team of...


  • Niagara Falls, New York, United States Taco Bell Full time

    About the RoleWe are seeking a highly motivated and experienced Assistant General Manager to join our Taco Bell team. As an Assistant General Manager, you will play a key role in ensuring the smooth operation of our restaurant, leading a team of talented individuals, and upholding our high standards for quality, service, and cleanliness.ResponsibilitiesLead...


  • niagara falls, United States Hard Rock International Full time

    Hard Rock Cafe - Niagara Falls - Buffalo, NYRelocation & Excellent Compensation Package Offered!Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues and Cafes. HRI also launched a joint venture named...


  • Niagara Falls, United States Hard Rock International Full time

    Hard Rock Cafe - Niagara Falls - Buffalo, NYRelocation & Excellent Compensation Package Offered!Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues and Cafes. HRI also launched a joint venture named...


  • Niagara Falls, United States Hard Rock International Full time

    Hard Rock Cafe - Niagara Falls - Buffalo, NYRelocation & Excellent Compensation Package Offered!Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues and Cafes. HRI also launched a joint venture named...


  • Sioux Falls, South Dakota, United States Perkins Restaurant & Bakery - CyHawk Hospitality Inc. Full time

    Job Description**About Us**CyHawk Hospitality Inc., a leading family-owned company, operates 19 restaurants throughout seven Midwest states. We are seeking a highly skilled Restaurant General Manager to lead our Perkins Restaurant & Bakery location in Sioux Falls.Job SummaryWe are looking for a results-driven General Manager to oversee the daily operations...


  • Cuyahoga Falls, Ohio, United States Bob Evans Restaurants Full time

    Job Title: General ManagerBob Evans Restaurants is seeking a highly motivated and experienced General Manager to lead our restaurant team. As a General Manager, you will be responsible for the overall success of the restaurant, including managing daily operations, staff, and finances.Key Responsibilities:Manage daily restaurant operations, including...

  • Restaurant Manager

    4 weeks ago


    Niagara Falls, New York, United States V & J Holding Companies, Inc. Full time

    Job Title: Restaurant ManagerWe are seeking a highly motivated and experienced Restaurant Manager to join our team at Auntie Anne's Fashion Outlet Mall. As a Restaurant Manager, you will be responsible for leading a team of employees to provide exceptional customer service and achieve sales goals.Key Responsibilities:Lead a team of employees to provide...


  • Sioux Falls, South Dakota, United States Goodwin Recruiting Full time

    Restaurant Assistant General Manager Job DescriptionWe are seeking a highly motivated and experienced Restaurant Assistant General Manager to join our team at Goodwin Recruiting. As a key member of our management team, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional customer service, and driving sales...


  • Wichita Falls, Texas, United States Staab Management Company dbaPizza Hut Full time

    Restaurant General Manager OpportunityWe are seeking a highly motivated and experienced Restaurant General Manager to join our team at Staab Management Company dba/Pizza Hut. As a Restaurant General Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring a high-quality dining experience for our guests, and leading a...


  • Falls Church, Virginia, United States Five Guys Full time

    General Manager Job DescriptionWe are seeking a highly motivated and experienced General Manager to lead our restaurant team. As a General Manager, you will be responsible for the overall success of the restaurant, including financial performance, customer satisfaction, and team development.Key Responsibilities:Lead and manage a team of restaurant staff to...

  • Restaurant Manager

    2 weeks ago


    Sioux Falls, South Dakota, United States HHB Restaurant Recruiting Full time

    Restaurant Manager Job DescriptionWe are seeking a highly motivated and experienced Restaurant Manager to lead our team in Sioux Falls, SD. As a Restaurant Manager, you will be responsible for overseeing daily operations, managing staff, and driving sales growth.Key Responsibilities:Lead a high-performing team of restaurant staffDevelop and implement...


  • Cuyahoga Falls, United States Goodwin Recruiting Full time

    Job DescriptionJob DescriptionTo Apply for this Job Click HereWe are an upscale casual concept with a long tenure in American history.We believe in quality service and products, but MOST importantly, we value genuine care and support for our work family. We love our team!We are looking for a Restaurant Manager who leads with integrity and ethics!Restaurant...


  • Niagara Falls, New York, United States Keg Steakhouse Full time

    **Restaurant Operations Manager - Niagara Falls**The Keg Steakhouse + Bar is seeking a dynamic Restaurant Operations Manager to lead our team in Niagara Falls. As a Restaurant Operations Manager, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring exceptional customer service, and driving sales growth.**Key...