General Manager

4 weeks ago

Niagara Falls, New York, United States Hard Rock Cafe Full time

Job Description

As a General Manager at Hard Rock Cafe, you will be responsible for upholding all brand standards and core values while meeting or exceeding business objectives. This role requires a senior business leader who can demonstrate an entrepreneurial approach to identifying and acting on opportunities and challenges to maximize the business' full potential in the market.

Key Responsibilities

  • Grow the business by generating consistent year-over-year entrée count
  • Manage the business in a sustainable manner that meets or exceeds agreed upon financial and other business goals
  • Attain a level of top-line sales performance that ranks as #1 in your market place competitive
  • Communicate a clear direction to your team by understanding the business' strengths, weaknesses and
  • Empower your team with a consistent mission regarding cafe goals to achieve desired results
  • Work cross-functionally so that your team executes all systems and processes to consistently deliver all products and services to brand
  • Build a highly functional team of management and hourly team members who share a common vision and values surrounding the overall success of the
  • Champion change, ensuring all local and company initiatives are implemented successfully
  • Foster an environment of customer advocacy in which all team members put the guest first in very
  • Set standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking
  • Be responsive and hospitable to guest feedback from all sources, including social media and
  • Attract and retain the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum
  • Clearly define goals and expectations for each management and hourly team member using performance review tools and hold your people accountable for successful performance
  • Actively nurture your team's development and advancement along well-defined career paths

Qualifications

  • Minimum 10 years of experience in the hospitality industry inclusive of restaurant front line operations
  • Bachelor's Degree in HRM or Culinary preferred

Skills

  • Strong leadership and interpersonal skills
  • Must possess strong communication and listening skills, excellent speaking, reading and writing
  • Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas
  • Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization
  • Multiple language abilities a plus, fluency in English required
  • Genuine enthusiasm and aptitude for serving people
  • Excellent verbal and written communication skills
  • High level of business acumen and common sense
  • Demonstrates strong problem solving skills through ability to diagnose and implement solutions

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