Operations Manager

1 week ago

Fort Wayne, United States Brotherhood Mutual Full time
Job Title: Operations Manager - Broker Services & Aggregator - Affiliates

FLSA Status: Exempt

Job Family: Affiliates

Department: Strategy & Operations

Location: Corporate Office (Fort Wayne, IN)

JOB SUMMARY
Responsible for the overall management of personnel and operations for brokerage and aggregator
products and services. Monitor processes to maximize efficiency, train and develop staff, and maintain
utilized systems. Accountable for monitoring and managing premium growth; employee, insured and
contract retention; team training and development; outside broker/carrier appointment management;
brokerage and aggregator program development; and projected annual profit goals.

POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions.

  • Lead in brokerage and aggregator program development and continuous process improvement;
    provide training on new processes and procedures for process optimization.
  • Continuously improve our brokerage and aggregator ethic, systems, and processes to keep pace
    with technology and affiliated agency expectations and demands.
  • Oversee the operation of brokerage and aggregator products to ensure maximum efficiency, best
    technology implementation and utilization, and a positive customer experience.
  • Oversee and audit daily operations looking for opportunities to improve processes, enhance
    performance and achieve profitability goals.
  • Manage development and maintenance of brokerage and aggregator databases, manuals,
    systems, and training resources that assist staff, agents, and others in acquiring and retaining
    profitable business and ensuring compliance with all applicable laws and regulations.
  • Analyze and oversee departmental growth, ensuring balanced workloads, staff engagement, and
    proper staffing and pricing.
  • Develop and maintain superior relationships with staff, agencies, agents, and internal contacts to
    ensure smooth operations of customer service.
  • Organize and deliver department reports, and any other pertinent information, as requested.
  • Foster a realistic workload/personal life balance expectation for staff and able to navigate staffing
    situations while achieving company goals and contract requirements.
  • Collaborate with the management team to develop and implement department strategy; foster
    positive relationships within the department and with company staff.
  • Create realistic deadlines and checkpoints to successfully manage job stress and pressure for
    myself and the team.
  • Ensure products and processes follow corporate and departmental policies and procedures.
  • Develop, motivate, and retain high-performance/team-oriented employees, conducting
    performance reviews and feedback meetings for direct reports.
  • Participate and provide input in departmental meetings and strategic planning sessions that
    involve collective decision-making to help ensure that Affiliates goals align with overall corporate
    strategy. Regularly visit agency offices, denominational offices, strategic accounts, and partnering
    entities.
  • Complete other projects as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform
each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
  • Demonstrate the ability to manage projects and own operations from inception to conclusion.
  • Able to lead and encourage staff to reach maximum potential and job satisfaction.
  • Demonstrate the ability to multitask, analyze opportunities, define successful approaches, and
    proactively solve problems.
  • Demonstrate confidence, collaboration, initiation, and critical thinking skills.
  • Must be able to strictly guard confidential information.
  • Uphold the company's image and professional standards in all interactions with agents,
    customers, employees, and other members of the public.
  • Must be able to instruct and train others and build collaborative and effective teams.
  • Ability to exercise judgment within procedures and practices to determine appropriate action.
  • Demonstrated strong interpersonal and communication skills with all levels of the company.
  • Must have the ability to handle difficult situations diplomatically.
  • Must work with minimal supervision and be skilled in time management.
  • Must be willing to obtain a P/C and/or L/H license.
  • Maintain knowledge of current and emerging technologies of systems used within the Affiliates
    division, and the company.
  • Effectively interface with external contacts, Brotherhood employees, managers, and department
    staff members.
EDUCATION AND/OR EXPERIENCE
List Degree Requirement, Years' Experience, and Certifications
Education and/or Experience
  • Bachelor's degree in business administration or a related field is required.
  • A minimum of five years of experience in sales, marketing, underwriting, project management,
    strategic development, or insurance-related fields is required.
  • At least five years of supervisory experience is required.
  • One or more professional insurance (CPCU, CIC, or other similar designation) or project
    management designations recognized and respected by agents and our industry desired.
  • A minimum of three years of business analysis and project management experience related to
    insurance is desired.
  • Prior product development experience is desired.


Terms and Conditions

This description is intended to describe the general content of and requirements for the
performance of this position. It is not to be construed as an exhaustive statement of duties,
responsibilities, or requirements.

Because the company's niche is the church and related ministries market, and because effective
service requires a thorough understanding of this market, persons in this position must be
familiar with church operations and must conduct themselves in a manner that will neither
alienate nor offend persons within this target niche.

Brotherhood Mutual Insurance Company reserves the right to modify, interpret, or apply this
position description in any way the company desires. This job description in no way implies that
these are the only duties, including essential duties, to be performed by the employee occupying
this position. This position description is not an employment contract, implied or otherwise. The
employment relationship remains "at-will".

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