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Customer Service Executive

2 months ago


Mastic Beach, United States MyCareersFuture Full time

Roles & Responsibilities

Our client is a reputable luxury fashion house that has retail stores all over the world and is currently looking to build their SG / MY teams to handle the markets directly

Working Schedule: 5 day work week (including weekends and public holidays)
Work Timing: Shift hours, no overnight shifts
Working Location: Tampines Central

Attend to calls and queries regarding products and services, and delivering exceptional advice exceeding Client's expectations Attend to e-mail enquiries Attend to queries and feedback via Social Media (Facebook & Twitter) Assist in coordination and communication between Clients and various channels (Stores, Repair Centre, Client Services Overseas, RMS, Stocks etc) Coordinating events nationally and internationally, RSVP of VIP Clients and Media (Fashion Shows, Openings, Exhibitions) Outbound calls to Clients includes invites to events and Client Satisfaction Surveys

Requirements

Min. 1 year experience in call centre environment. Strong communication skills in English and Vietnamese / Hindi / Punjabi to deal with the local speaking customers. Possess a good learning attitude and is customer service oriented. Has working knowledge in Microsoft Office Willing to work on weekends and public holidays as per schedule.