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Associate Field Services Technician

4 months ago

Redwood City, California, United States Stanford Health Care Full time

If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered.

Day - 08 Hour (United States of America)The Stanford Medicine Technology and Digital Solutions team was formed to provide the Stanford Medicine community with the most innovative technology services as efficiently as possible. Led by Michael Pfeffer, CIO and Michael Halaas, Chief Operating Officer and Associate Dean in the School of Medicine, the unified organization brings together the best of the School of Medicine and Stanford Health Care IT to enable new opportunities for groundbreaking work and compassionate care. Together, the Technology and Digital Solutions team will work to break down historic organizational barriers to enable even greater collaboration across Stanford Medicine hospital and clinics, and the entire University.

• Day-to-day-operational activities associated with receiving and delivery of IT
hardware for projects.

• Perform regular audits of current environment requirements.

• Complete accurate and timely updates in Asset Management tracking
system.

• Maintain and track asset data including but not limited to warranty, license,
and maintenance information for technology service assets across the SHC
and School of Medicine environment.

• Contribute to continual improvement in relation to adherence to
configuration and asset management processes.

• Measure, report, and manage the execution of asset management across
the enterprise.

• Measure and report on the integrity of data within the CMDB around IT
hardware assets.

• Coordinate and assist with asset audits and manage exceptions through a
remedial action management process

This is a Stanford Health Care job.

A Brief Overview
Entry level position assisting in providing onsite support to SHC, UHA, ValleyCare, and SOM end users and networking equipment, including all onsite installation, configuration, repair, and maintenance for a variety of end user devices and network devices, coordination of OEM parts or maintenance as required, and support of end users through incident resolution in collaboration with the service desk and desktop engineering teams.

Locations
Stanford Health Care

What you will do

  • Provide end user device support during field visits or dispatches, representing IT in a professional and businesslike manner
  • Perform all onsite installation, configuration, repair, and maintenance of desktops, laptops, tablets, mobile devices, associated peripherals, and related software.
  • Perform onsite initial basic network troubleshooting, port activation, and deactivation at SHC, UHA, ValleyCare, and SOM locations.
  • Perform onsite updates, configuration changes, and installations of hardware and software, and diagnose technical problems to determine proper solutions.
  • Diagnose problems before arrival, determining needed
  • parts and documentation to minimize down time andmultiple trips.
  • Determine whether OEM assistance is required, and coordinate delivery of OEM vendor parts or labor as required.


Education Qualifications

  • High School Diploma or GED


Experience Qualifications

  • 0 -1 year of related experience.


Licenses and Certifications

  • CADL - California Drivers License - Valid And In State


These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family's perspective:

  • Know Me: Anticipate my needs and status to deliver effective care
  • Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
  • Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $ $37.53 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.