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Medical Records Technician-Release Of Information
2 months ago
Provides direct customer service to the Veteran, or third party, provides Veterans copies of PHI when a signed, written request is received, or when valid authorization is received by Veteran's third party
Applies/ensure compliance w/ public laws, rules, regulations/exclusions governing medical records' confidentiality, including Privacy Act, Freedom of Information Act, FOIA & 38 U.S.C.
7332 governing release of records containing information regarding treatment/or referral for drug/alcohol abuse, Sickle Cell Anemia & infection w/ Human Immunodeficiency Virus, HIVProcesses incoming facility requests for ROIs along w/ information required by the VA Regional Office through Automated Medical Information Exchange, AMIE, refers problem cases to Supervisor according to deadlines
Greets visitors & determines nature of request & if requested information can be released
Evaluates every request's validity to determine what information can be released & is under compliance w/ which existing law, e.g.
, Privacy Act of 1974, FOIA & Health Insurance Portability & Accountability Act, HIPPAEnsures information Veteran specified is released/shared & only w/ those Veteran authorized or who has legal authority to receive information
Applies, interprets & analyzes laws & regulations related to health information disclosure
Responsible for educating requestors on requirements for submitting requests for health information
Uses various computer applications to track/release authorized release of information requests
Initiates/maintains disclosure accounting for all records disclosed from a Privacy Act system of records Communicates w/ internal/external stakeholders & provides technical expertise regarding release of information process
Responsible for evaluating adequacy of each completed authorization form
Inputs requests in the ROI computer package & logs/tracks requests w/ necessary information for each request for health information
Receives/directs calls/visitors-assists visitors &/or callers w/ completing forms
Responds to questions from patients concerning services
Provides advisory/technical assistance to patients, administrative/professional staff regarding release of information
Searches records/files & composes responses, including electronic searches & retrieves/summarizes/verifies hard-to-locate data
Reviews paper/computerized health records, e.g., scanned notes, reports, special tests, etc. to identify material to be photocopied/printed/written to electronic media & released
Ensures information released is limited to what is specifically authorized & person/agency designated to receive it
Resolves conflicting/inconsistent information found on initial requests-may need to contact patients/ third parties to resolve discrepancies sort out errors & reconstruct past transactions, cases/events or find alternative information sources
Replies to vague, incomplete or ambiguous inquires by independently recognizing issues, topics or issues
Finds alternative information sources to base a reply when correspondent has provided sketchy/inaccurate information-Inquiries are presented by patients/third parties who aren't sure what information they're looking for/don't know how to identify it by title
Processes Social Security requests for health information using ROI software
Downloads VistA Imaging documents/ROI software documents onto secure Network Drive
Accesses secured Social Security Web page/uploads documents to Web portal
Transfers confirmation codes to ROI software package & closes requests in both ROI & Social Security packages
Completes/processes routine releases of information to other VA/Federal Agencies, & when requested to patients & their families, insurance representatives, physicians, hospitals & city/state health agencies according to VA directives
Deposits money collected from subpoenas, legal/processing fees for release of information from individuals/insurance companies & completes necessary transactions
Participates educational activities, completes unit based in-services, & mandatory educational activities in a self-directed manner by deadlines
Demonstrates positive, effective communication skills & professional behavior to promote cooperation & teamwork
Practices good customer customer service & demonstrates VA I-CARE values
Participates in unit-based quality of care performance improvement activities, unit based performance improvement measures & results
Perform other duties as assigned
Work Schedule:
Monday-Friday 8:00am-4:30pm, negotiable
Telework:
Ad hoc telework may be available for the highly qualified applicant
Virtual:
This is not a virtual position
Functional Statement #:
PDGS A, GS A, GS A
Relocation/Recruitment Incentives:
Not Authorized
Permanent Change of Station (PCS): Not Authorized
