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Field Support TEchnician

3 months ago

Herndon, Virginia, United States TEKsystems Full time

Description:

Our client is upgrading their credit card devices at all their PSCs (patient service centers) and IOPs (in office phlebotomists) including kiosks (waiting rooms) and magtek readers (behind desk credit card readers). This resource will be responsible for a territory and going from site to site to that is laid out for them in a specific order based on locations that are closest to hub so if they need support they will be nearby local techs and as they get more involved and into project they will venture out to the outlier locations that may be up to 30 minutes away (one way, without traffic).

Skills:

Support, Troubleshooting, Hardware, Customer service, Technical support, POS, point of sale, install, Help desk support, Desktop

Top Skills Details:

Support,Troubleshooting,Hardware,Customer service,Technical support,pos,pont of sale,install

Additional Skills & Qualifications:

They will be on the road 90% of the time and so they will be paid windshield time but the client expects them to hit 3 sites a day on average based on the project/territory per each tech.

They will have documentation/script to follow. Hardworking person as they will be literally on hands and knees physically- removing and putting in new magtek readers. Need small Phillips screwdriver as they will have two small screws to secure. There are a few things missing on interface and where to click but will get that fixed prior to this person starting.

They will have excel of sites to hit in order if some are neighboring then they can change order around but have it organized closest to furthest so they get comfortable with process first before venturing out.

Experience Level:

Expert Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.