Service Desk Analyst

2 months ago


In Springeld, United States Atechstar Full time
Job Description Responsibilities Provide best in class customer experience to our customers. Troubleshoot diagnose and resolve applications general compute issues using knowledge base or support tools.

As the technical triage process instructs route tickets that cannot be resolved at the service desk to the appropriate resolver groups.

Collaborate with service desk co-workers through inclusion. Be present and participate in ongoing training for service operations.
Experience Experienced and capable of dealing with fast pace and high-stress work environment. Experienced and capable of adjusting to changing processes procedures and workday. Experience and proficiency in all Microsoft's currently supported. Experienced and proficient in messaging systems Microsoft Outlook and Gmail.
Key Skills .Proficiency in customer relationship management. Exceptional analytical and problem-solving skills. Advanced collaboration communication and interpersonal skills Excellent organizational and time management skills.
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