Help Desk Analyst

4 weeks ago


In Magnolia state, United States Atechstar Full time
Job DescriptionResponsibilities Prioritize and escalate user issue so the appropriately experienced team/analyst. Research issues via Knowledgebase/Quick Sheets to aid in troubleshooting. Identify and learn appropriate software and hardware used and supported by the organization. Perform hands-on fixes at the desktop level that may include schedule end user desktop troubleshooting session.
Requirements Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Exceptional customer service orientation. Experience working in a team-oriented collaborative environment. Formal Education & Certification Previous knowledge of ticket tracking system i.e. Salesforce and Jirakey Skills Strong customer service ethos. The ability to work well with people from all backgrounds. Strong communications skills. Excellent organisational skills. In-depth knowledge of hardware and software.
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