Financial Services Supervisor

3 weeks ago


Calumet City, Illinois, United States First Savings Bank of Hegewisch Full time
Job Summary:

As a key member of our team at First Savings Bank of Hegewisch, the Assistant Head Teller plays a vital role in ensuring the smooth operation of our cashiering services. This position is responsible for implementing existing policies, procedures, and systems related to cashiering operations, customer service functions, and security procedures.

Key Responsibilities:
  • Assist the Head Teller in coordinating, directing, assigning, and evaluating the work of Teller staff.
  • Answer Teller questions, handle complex transactions, and problems, and oversee balancing.
  • Responsible for the smooth flow of Teller lines, optimal window coverage, and general training and assisting with supervision of Teller staff.
  • Oversee the provision of a full range of services to existing and prospective customers.
  • Ensure customers are promptly and professionally served.
  • Handle difficult customer situations when needed.
  • Act as a Teller when necessary and actively cross-sell Bank services.
  • Keep the Head Teller and Branch Management informed of area activities.
Organizational Responsibilities:

Follow established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to areas of responsibilities.

Identify areas of improvement and offer suggestions to improve efficiency and productivity.

Keep abreast of current changes in technology, processes, and standards within the industry and areas of responsibility.

Requirements:

High School Diploma/GED. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual preference or orientation, or veteran status.

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