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Product Experience Program Manager

3 months ago

Raleigh, North Carolina, United States Splunk Full time

Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.

Role Summary

Support the future of our Product Experience (PX) team at Splunk by helping to drive strategy, implementation, and execution across a variety of areas. This role is integral to unifying our products and simplifying the user experience for our customers.

This role combines aspects of strategic planning, business management, program optimization, and cross-functional initiative collaboration within PX. You will work closely alongside product managers, designers, engineers, and researchers.

What you'll get to do

  • Support continuous improvements in operational capabilities and processes to optimize efficiency
  • Develop and implement strategies for timely bug remediation, considering both proactive and reactive methods
  • Lead vendor support and management processes for various projects
  • Prepare for effective reporting in meetings with PX leadership
  • Grow your accessibility expertise and deepen your knowledge of digital products
  • Cultivate and refine your Systems thinking skills
  • Participate in cross-functional projects, gaining exposure to various aspects of the product development lifecycle
  • Take on leadership opportunities within the PX Enablement & Systems team, contributing to critical product initiatives

Must-have Qualifications

Master's Degree in any field such as Computer Science, Software Engineering, Management Information Systems, Business Analytics, or an MBA. Applicants should also possess a strong record of academic achievement.

Nice-to-have Qualifications

We've taken special care to separate the must-have qualifications from the nice-to-haves. "Nice-to-have" means just that: Nice. To. Have. So, don't worry if you can't check off every box. We're not hiring a list of bullet points–we're interested in the whole you.

  • Ability to lead and influence via persuasion, patience, and energy to drive consensus across functions and teams
  • Agile development experience using software such as JIRA
  • Demonstrated ability to tackle strategic and operational cross-functional initiatives
  • Self-motivation and a strong passion for collaboration and teamwork
  • Excellent analytical, problem-solving, and reporting skills
  • Strong project execution skills, attention to detail and quality, and a risk-mitigation mentality
  • Strong written and verbal communication skills

Splunk is an Equal Opportunity Employer

At Splunk, we believe creating a culture of belonging isn't just the right thing to do; it's also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.