Technical Product Manager

2 weeks ago

Raleigh, North Carolina, United States Bandwidth Inc. Full time
About the Role

We are seeking a skilled Technical Product Manager to lead the direction and priorities for customer-facing aspects of the Bandwidth API Experience, including the Developer Experience (DevX), SDKs, and developer documentation.

Key Responsibilities
  • Collaborate with cross-functional teams to define product strategies, features, and improvements for the end-to-end customer API journey.
  • Create initiatives, plans, and priorities for the Bandwidth API and Developer Experience.
  • Focus on interactions related to products and services, encompassing quality, functionality, design, and usability.
  • Advocate for unified API-first design, using OpenAPI specifications with each product team within Bandwidth.
  • Oversee all potential interactions, including through the Bandwidth APIs, that a customer will have with a product throughout the customer journey.
  • Work with Sales & Market Offer teams on strategic accounts as a technical expert on all things Bandwidth API related.
  • Define metrics through user acquisition, onboarding, product adoption, conversion, and retention.
  • Accountable for API product experience outcomes, even though actual product experience strategies and implementation are cross-functional.
  • Drive platform improvements from ideas into solutions that can be validated with potential customers, including prototyping and strategic/technology descriptions.
  • Focus on refining, through discovery and API competitive analysis, to build solutions for One Bandwidth API strategy.
  • Work closely with the Enterprise Architecture community to stay up-to-date with technologies and techniques that will move our business forward.
  • Establish communication channels between technical teams and customer-facing teams to ensure accurate communications are delivered at the right time.
  • Ensure customers have an exceptional user experience each time they interact with the product.
  • Define tools for designing new APIs, including the pipeline for generating our API reference and SDKs.
Requirements
  • 6+ years of experience working in product/software design, software architecture, or in a solutions architect role.
  • Computer Science background or equivalent technical experience.
  • Both a passion for and experience with consuming APIs, as well as building and shipping API platforms for developers.
  • Strong written and verbal communication skills, structuring ambiguous concepts clearly and from first principles.
Bonus Points
  • Experience with telecommunications-involved software preferred.
  • A fearless, never-settle attitude that will challenge the way we do things, and a refusal to accept the status quo.
Whole Person Promise

At Bandwidth, we're proud of our corporate culture, which is rooted in our "Whole Person Promise." We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit.

  • 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
  • All new hires receive four weeks of PTO.
  • PTO Embargo. When you take time off (of any kind), you're embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
  • Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
  • "Mahalo moments" program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
  • 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

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