Guest Service Agent

2 months ago

New York, New York, United States Millennium Hilton New York One UN Plaza Full time
The Millennium Hilton New York One UN Plaza is looking for a temporary Guest Service Agent to join our front office team Our Midtown high-rise is the closest hotel to the United Nations and half a mile from Grand Central Station. We're within one mile of Bryant Park, The Morgan Library, and Rockefeller Center. Take in unobstructed views of Manhattan and the East River skylines. Our historic Ambassador Grill and iconic lobby are both official New York City Interior Landmarks.

Shift Pattern: Full Availability is required for this position.

Pay Range: $ $40.31 / hour

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Specifically, you would be responsible for performing the following tasks to the highest standards:

Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring guest knows location of room and/or has a bell person accompany him/her.
Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards.
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.

Receive, input, retrieve and relay messages to guests.
#LI-LG1 RequirementsWhat are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline. In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day, and our amazing Team Members are at the heart of it all

What are the benefits of working for Hilton?

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:Go Hilton travel program: 100 nights of discounted travel
Access to your pay when you need it through DailyPay
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents

Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)Flexible shifts and days off
Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare
Mental health resources including free counselling through our Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
401K plan and company match to help save for your retirement

*This information is a highlight of the major benefits offered. Wages, retirement, and paid time off benefits are specific to your location and position.

Source: Hospitality Online

  • Guest Service Agent

    2 months ago

    New York, New York, United States New York Hilton Midtown Full time

    New York Hilton Midtown is looking for a Guest Service Agent to join our front office team. It's all about location in NYC and New York Hilton Midtown places you right in the heart of the action, within walking distance of a multitude of famous attractions, including Central Park, Radio City Music Hall, MOMA, and Broadway. Stop by the theater and...

  • Guest Service Agent

    1 month ago

    New York, New York, United States Hilton Global Full time

    The Hilton New York Time Square is looking for a Guest Service Agent to join our Front Office Team. Set in the heart of Times Square, our hotel soars above Manhattan, offering panoramic views from our rooms and on-site restaurant. Broadway theaters, shops, and restaurants are just outside our door. Within a mile you'll find iconic New York sites such as...

  • Guest Service Agent

    1 month ago

    New York, New York, United States Hilton New York Times Square Full time

    The Hilton New York Time Square is looking for a Guest Service Agent to join our Front Office Team. Set in the heart of Times Square, our hotel soars above Manhattan, offering panoramic views from our rooms and on-site restaurant. Broadway theaters, shops, and restaurants are just outside our door. Within a mile you'll find iconic New York sites such as The...

  • Guest Service Agent

    2 months ago

    New York, New York, United States Hilton Garden Inn New YorkManhattan-Midtown East Full time

    OverviewOpportunity: Guest Service AgentGreet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.Compensation: $19/hrYour Growth PathFront Desk Supervisor or Sales Coordinator Front Office Manager or Sales ManagerYour FocusImmediately greet guests and offer to assist with their needs.Register...

  • Guest Service Agent

    1 month ago

    New York, New York, United States Hyatt Herald Square New York Full time

    Crescent Hotels and Resorts is the industry leader in hotel management and we proudly offer robust compensation and benefits packages along with a career path for our associates which celebrates their success.Crescent was started with a deep belief in our people, encouraging them to apply their energy, passion, and unique abilities to make our hotels run...

  • Guest Service Agent

    2 months ago

    New York, New York, United States Holiday Inn Express New York City Times Square Full time

    OverviewOpportunity: Guest Service AgentGreet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.Your Growth PathFront Desk Supervisor or Sales Coordinator Front Office Manager or Sales ManagerYour FocusImmediately greet guests and offer to assist with their needs.Register and assign guests...

  • Luxury Hotel Guest Service Agent

    2 months ago

    New York, New York, United States Hotel Talent NYC Full time

    Often, the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the exclusive brand Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest's request with prompt...

  • Guest Service Manager

    2 months ago

    New York, New York, United States Hilton Garden Inn New York Times Square North Full time

    Primary Objective of PositionThe Guest Service Manager is responsible for planning and directing operations to improve productivity and efficiency in the Front Office and Housekeeping Department.DutiesAssist the Director of Housekeeping with managing Housekeeping and the Assistant General Manager with the Front Office operations.Provide strong lobby presence...

  • Reservation Agent

    1 month ago

    New York, New York, United States The Fifth Avenue Hotel Full time

    OverviewReservations Agent - The Fifth Avenue HotelThe Fifth Avenue Hotel is seeking a Reservations Agent to join the opening team for the 153 room hotel. Carved out of an oasis of comfort and calm in the middle of bustling Manhattan, mindfully blending personal service, superlative design, distinctive cuisine, compelling art, and engaging cultural...

  • Front Desk Agent

    3 months ago

    New York, New York, United States Hotel Talent NYC Full time

    Are you... *FUN* THOUGHTFUL* SPIRITED*HARDWORKING*COMMUNICATIVE*TEAM ORIENTED*FRIENDLY*HELPFUL* ...We are looking for new friends to join our TEAM. Our TEAM culture encourages professional growth and development. Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the...

  • Guest Service Representative

    2 months ago

    New York, New York, United States Marriott International Full time

    Additional Information Pay: $29.78-$39.70/hour, SubstituteJob Number Job Category Rooms & Guest Services OperationsLocation SpringHill Suites New York Midtown Manhattan/Fifth Avenue, 25 West 37th St, New York, New York, United States VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOrganize, confirm,...

  • Guest Service Representative

    4 weeks ago

    New York, New York, United States Marriott International, Inc Full time

    4.0 New York, NY New York, NY Part-time Seasonal Part-time Seasonal $33.45 - $39.36 an hour $33.45 - $39.36 an hour 14 days ago 14 days ago 14 days ago Additional Information Seasonal Job Number Job Category Rooms & Guest Services Operations Location New York Marriott Downtown, 85 West Street at Albany Street, New York, New York, United States VIEW ON MAP...

  • Front Desk Agent Substitute

    6 days ago

    New York, New York, United States MCR Hotels Full time

    Front Desk Agent Substitute th Avenue, W 53rd St, New York, NY 10019, USA Req #6944 Wednesday, June 12, The Front Desk Agent at the Sheraton New York Times Square Hotel is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS: Providing attentive,...

  • Front Desk Agent

    3 months ago

    New York, New York, United States Hotel Barrière Fouquet's Full time

    Hotel Barrière Fouquet's - New York is looking for an experienced and responsible Guest Service Agent. As Guest Services, you will ensure the guests have a great experience. You will exhibit a friendly and professional demeanor in all guest interactions as you document and ensure any issues are resolved. This position reports to the Director of Front...

  • Front Desk Agent

    2 months ago

    New York, New York, United States RIU Plaza Manhattan Times Square Full time

    5.0 New York, NY New York, NY Full-time Full-time $27.99 an hour $27.99 an hour 2 days ago 2 days ago 2 days ago Job Description Reception RIU Hotels Assure to be up dated of the internal procedures and norms of the Front Desk Department.Be aware of all services provided by the hotel.Be aware of RIU products in general Have complete knowledge of the...

  • Front Desk Agent

    2 months ago

    New York, New York, United States jobse Full time

    Who we are? Our Mission is to inspire authentic and meaningful connections.Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet's most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures. What you will be doing?Front Desk Agent Functions: -Providing a...

  • Guest Relations Manager

    1 month ago

    New York, New York, United States AC Hotel New York Downtown Full time

    We are hiring a Guest Relations ManagerWe are looking for associates and Leaders that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests excellent service...

  • Front Office Agent

    1 month ago

    New York, New York, United States Paramount Hotel Full time

    Front Desk Agent –The OverviewAt Paramount, we are obsessed in delivering outstanding service througha personal touch. As a Front Desk Agent, you must be part of ensuring that theFront Office department is run smoothly ensuring that there is a relentlessdesire to "wow" our customers at every opportunity, ensuring that customers'needs are exceeded.Who Are...

  • Guest Relations Ambassador

    4 weeks ago

    New York, New York, United States HSH Management Services Full time

    Guest Relations Ambassador will be responsible for the collection and coordination of details towards the arrival/departure information, guest experience, preference/profile building, travel, and pre/post stay experience for the Guest Relations department on a consistent basis. The Guest Relations Ambassador will champion complete and accurate information,...

  • Guest Service Team Leader Upper West Side

    2 months ago

    New York, New York, United States DIG Chefs In Training Full time

    Guest Service Team LeaderUp to $19 - $23/hr with tips Depending on experienceBase wage before tips: $ $2-4/hour tips from a pool tips system)Interested in a 4-day workweek schedule while still getting full-time hours?This schedule is offered as an OPTIONAL BENEFIT for those interested & will include four swing shifts that will begin between 10 am - Noon each...