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Technical Forms Analyst

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Chicago, Illinois, United States CNA Full time

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them - and their family members - achieve their physical, financial, emotional and social wellbeing goals.
For a detailed look at CNA's benefits, check out our Candidate Guide .
Under technical direction, this role is involved in driving the weekly deployment of form changes into our production systems. This involves working closely with team members to manage the inventory of form changes, ensuring the right form numbers are mapped correctly in our deployment tools and properly testing forms in both test and production environments.
In addition, you may work closely with others on our team to capture requirements of form changes and assist with the configuration and development changes.
JOB DESCRIPTION:
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:

  • Solicits and evaluates defined requirements and processes (e.g., new enhancements or maintenance) and develops solutions within our form application tools.
  • Ensures quality of solutions by performing code review with peers, creating documentation, implementing changes, verifying program logic, and completing testing. May perform defect root cause analysis as needed.
  • Assists with the high level design of policy form solutions. Consults with the client area to analyze system requirements and capabilities, identify associated risks, and resolve problems. May act as a liaison between clients and applications area.
  • In conjunction with operations area technical staff, supports the implementation of solutions into production and testing environments. May confer with technical personnel to identify and resolve issues.
  • Plans and drives weekly form releases and coordinates deployment schedules with development team. Properly communicates deployment with end-users.
  • Post-deployment, may work with business users on issue evaluation and resolution for any discovered defect.
  • May assist with report generation as requested by management


Reporting Relationship
Typically Manager or above
Skills, Knowledge & Abilities

  • Solid knowledge or ability to learn application development support software packages, system development life cycle, interface design and user centered work methods, client area functions and systems.
  • Strong analytical and problem solving skills.
  • Requires strong communication and interpersonal skills to work effectively among all levels of internal/external business partners/clients.
  • Advanced computer skills
  • Strong MS Word and Excel skills
  • Working knowledge of SQL, Guidewire, Documaker or SmartComm a plus.
  • Ability to multitask in a fast-paced dynamic workforce.


Education & Experience

  • Bachelor's degree or equivalent work experience.


CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact .