Technology Consultant, IT Client Support

2 months ago


Los Angeles, California, United States University of California Los Angeles Full time

Position Summary

Housed within the beautiful Rosenfeld Library, UCLA Anderson Computing & Information Services (ACIS) supports the creation, acquisition and dissemination of knowledge through providing technological solutions and information competency skills. Our mission is to enable our faculty, students and staff to access, create, analyze, organize and exchange information necessary to achieve research and educational objectives through the delivery of quality, professional information support services.

Business runs on information, access, analysis and communication. At UCLA Anderson, the library is more than books, brick and mortar. The ACIS physical and electronic environment is designed to facilitate research, information & technology skills building, communication and collaboration. Library and Computing share the Rosenfeld Library building to deliver convenient access to information and computing services.

ACIS is comprised of dedicated and enterprising librarians, programmers, technicians and staff working together to deliver a spectrum of library and electronic services to the entire UCLA Anderson community.
Salary & Compensation

*UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.
Qualifications

Minimum one year of customer service experience. (Required) Demonstrated experience in installing and configuring off-the-shelf PC software applications including Microsoft Office, Internet and email applications. (Required) Working knowledge of networking principles, applications, protocols and hardware including TCP/IP, PPP, 802.11b, IPX/SPX. (Required) Demonstrated ability to handle difficult customer service situations calmly, courteously and efficiently. (Required) Must be able to lift and move equipment weighing up to 30 pounds. (Required)
Special Conditions for Employment

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation. Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.
Schedule

Monday through Friday, 8:00 a.m. to 5:00 p.m.
Union/Policy Covered

TX-Systemwide Technical
Complete Position Description

(MI-DPT030000-JC007359-PD

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