Current jobs related to Manager, Technical Support - New York, New York - Regal

  • Technical Product Manager

    4 weeks ago

    New York, New York, United States PEAK Technical Staffing USA Full time

    Technical Product ManagerWe are seeking a highly skilled Technical Product Manager to join our team at PEAK Technical Staffing USA. As a Technical Product Manager, you will be responsible for overseeing the development and enhancement of our customer-facing data capture tool that supports data integration, risk detection, customer screening, analyst...

  • Technical Support Manager

    4 weeks ago

    New York, New York, United States Motion Recruitment Full time

    ### Job Title: Technical Support Manager #### Job Summary Motion Recruitment is seeking a highly skilled Technical Support Manager to join our team. As a Technical Support Manager, you will be responsible for leading a team of support desk engineers and working closely with clients to ensure satisfaction and address any escalations. #### Key...

  • Technical Support Specialist

    1 day ago

    New York, New York, United States PEAK Technical Staffing USA Full time

    Job SummaryThe Customer Service Engineer is an intermediate position that performs tasks related to the repair of technology-based products in an end-user computing environment.ResponsibilitiesPerform basic and moderately complex troubleshooting and repair activities, including PC's, desktops, laptops, tablets, and printers.Provide support to...

  • Technical Support Manager

    3 weeks ago

    New York, New York, United States The Bridger Group Full time

    We are retained by a leading global building products manufacturer, a $300M market leader in their product category. They are constantly innovating new product lines and have access to 240 service partners worldwide. The company is seeking a Technical Support Manager to oversee their warranty and technical support workflows, as well as a team of six direct...

  • IT Technical Support Manager

    4 weeks ago

    New York, New York, United States EAGLE MOUNTAIN INTERNATIONAL CHURCH INC Full time

    Job Title: IT Technical Support ManagerAt Eagle Mountain International Church Inc, we are seeking a highly skilled and experienced IT Technical Support Manager to join our team. As a key member of our IT department, you will be responsible for providing technical leadership and support to our staff and users.Key Responsibilities:Manage and maintain our IT...

  • Technical Product Manager

    3 weeks ago

    New York, New York, United States PEAK Technical Staffing USA Full time

    Technical Product ManagerWe are seeking a highly skilled Technical Product Manager to oversee the development and enhancement of our customer-facing data capture tool. This role will be 100% remote, but requires working EST business hours.Key ResponsibilitiesProduct Vision and Roadmap: Develop and maintain a clear product vision and roadmap for the tool,...

  • Technical Support Manager

    4 weeks ago

    New York, New York, United States Siena AI Full time

    About Siena AISiena AI is a pioneering company in the field of enterprise empathic AI Agents, leveraging reasoning-adept LLMs to revolutionize customer experience. Our mission is to integrate AI Agents with existing systems, enabling seamless interactions across multiple channels from a single platform.Job OverviewAs a Manager of Technical Support, you will...

  • Technical Support Manager

    4 weeks ago

    New York, New York, United States Transfr Full time

    Job Summary:The Technical Support Manager will oversee a team of Technical Support Consultants, ensuring the effective resolution of customer issues and promoting high utilization of Transfr apps.This role is responsible for guiding the team in providing exceptional customer service by acting as advocates, problem solvers, and product experts.The Team Lead...

  • Technical Support Manager

    4 weeks ago

    New York, New York, United States Transfr Full time

    Job Summary:The Technical Support Manager will oversee a team of Technical Support Consultants, ensuring the effective resolution of customer issues and promoting high utilization of Transfr apps.This role is responsible for guiding the team in providing exceptional customer service by acting as advocates, problem solvers, and product experts.The Team Lead...

  • Technical Support Manager

    2 days ago

    New York, New York, United States Motion Recruitment Full time

    Job Title: Technical Support ManagerA leading IT and Cybersecurity company in the NYC Metropolitan Area is seeking a Helpdesk Manager to join their team.The successful candidate will have 5+ years of experience in Technology Support and 2+ years in a managerial role. As the Helpdesk Manager, you will be responsible for mentoring junior members of the...

  • Technical Support Specialist

    3 weeks ago

    New York, New York, United States US-based Tech-Enabled Business Support Company Full time

    Job Title: Technical Support SpecialistThe Technical Support Specialist role involves delivering high-quality technical support to customers through various communication channels. This position requires a blend of technical expertise and customer service-oriented skills. Candidates should possess experience in troubleshooting, resolving technical issues,...

  • Technical Support Specialist

    4 weeks ago

    New York, New York, United States US-based Tech-Enabled Business Support Company Full time

    Technical Support SpecialistThe Technical Support Specialist role involves delivering high-quality technical support to customers through various communication channels. This position requires a unique blend of technical expertise and customer service skills.Key Responsibilities:Identify and resolve complex technical issues in a timely manner.Provide...

  • Technical Support Specialist

    4 weeks ago

    New York, New York, United States US-based Tech-Enabled Business Support Company Full time

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our remote team in Colombia. As a key member of our support team, you will be responsible for providing timely and effective technical support to our customers.Responsibilities:Review and update support tickets through various channels.Document and track issues to...

  • Technical Support Specialist

    2 weeks ago

    New York, New York, United States US-based Tech-Enabled Business Support Company Full time

    Job Title: Technical SupportAs a Technical Support professional at our US-based Tech-Enabled Business Support Company, you will play a pivotal role in ensuring the success of our customers by leveraging your product knowledge and exceptional customer service skills.You will provide guidance and solutions to help our clients achieve their goals while...

  • Retail Technical Support Manager

    3 weeks ago

    New York, New York, United States Reformation Full time

    Retail Technical Support ManagerReformation is seeking a highly skilled and motivated Retail Technical Support Manager to join our team. As a key member of our Staff Technology department, you will be responsible for providing exceptional technical support to our internal customers, as well as helping to assign and manage daily workload of requests.Key...

  • Technical Support Specialist

    4 weeks ago

    New York, New York, United States US-based Tech-Enabled Business Support Company Full time

    Job Title: Technical SupportAs a key member of our US-based Tech-Enabled Business Support Company, you will play a pivotal role in ensuring the success of our customers by leveraging your product knowledge and exceptional customer service skills.You will provide guidance and solutions to help our clients achieve their goals while maintaining a high level of...

  • Retail Technical Support Manager

    4 weeks ago

    New York, New York, United States Reformation Full time

    Retail Technical Support ManagerWe are seeking a highly skilled and customer-focused Retail Technical Support Manager to join our team at Reformation NY. As a key member of our Staff Technology department, you will be responsible for providing exceptional technical support to our internal customers, as well as helping to manage the daily workload of...

  • Technical Support Manager

    4 weeks ago

    New York, New York, United States Sigma Computing Full time

    About the RoleWe are seeking a highly skilled and experienced Technical Support Manager to lead our team of Support Engineers. As a key member of our organization, you will be responsible for delivering exceptional customer experiences, driving process improvements, and fostering a culture of innovation and collaboration.Key ResponsibilitiesBecome a product...

  • Technical Product Manager

    3 weeks ago

    New York, New York, United States PEAK Technical Staffing USA Full time

    Job Title: Technical Product ManagerWe are seeking a highly skilled Technical Product Manager to join our team at PEAK Technical Staffing USA. As a Technical Product Manager, you will be responsible for driving innovation, enhancing security, and improving decision-making processes within our payment processing solutions.Key Responsibilities:Develop and...

  • Technical Product Manager

    5 days ago

    New York, New York, United States PEAK Technical Staffing USA Full time

    Job Title: Technical Product ManagerWe are seeking a highly skilled Technical Product Manager to join our team at PEAK Technical Staffing USA. As a Technical Product Manager, you will be responsible for driving innovation, enhancing security, and improving decision-making processes within our payment processing solutions.Key Responsibilities:Develop and...

Manager, Technical Support

3 months ago

New York, New York, United States Regal Full time

ABOUT US:

empowers businesses to add a human touch at key moments in their online experiences in order to win customers over and drive more sales. Our branded, event-driven calls and texts skyrocket answer rates by treating customers like royalty, and drive 25%+ more revenue. Growing revenue is the top priority for every C-level executive. Marketing spend and website optimization is table stakes already, and now the fastest growing businesses are adding a human touch to better convert website visitors. 100+ leading brands including Kin, Ro, Angi, Ethos, Fidelity Life, Career Karma and AAA use to proactively engage their customers in real-time with event-driven calls and text messages, which result in higher conversion and more revenue.

Our team is led by industry veterans who previously built Handy (acq. by IAC / ANGI Homeservices in '18), and the rest of our team is made up of customer-obsessed, fun and hardworking team members across product, engineering, marketing, sales and more We share common set of values that we look for in every new hire:

*Customers are royalty

*Data beats opinion

*Fast-paced execution wins

*Growth mindset

*Enjoy the journey

Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings

ABOUT THE ROLE:

is seeking a Manager, Technical Support & Experience, to lead the company's Technical Support & Experience function and serve our fast-growing B2C customer base. This role is a key leader in the Customer Success organization responsible for direct customer interaction, hitting global ticket SLAs, escalation and incident management, product feedback, and team mentorship within Regal's rapidly scaling business.

As the Manager, Technical Support & Experience at Regal, you will be trusted to act as both a key contributor on the team as well as a role model and coach to your direct reports. You will work directly with our customers to ensure day-to-day operational excellence, resolve configuration issues quickly, document knowledge, and proactively monitor their implementations. Internally, you'll partner with Regal's Customer Success, Sales, and Engineering teams to deliver account growth and design an ever-better customer experience. You'll also work closely with your own direct reports to hire, train, enable, and develop your team of technical support specialists to achieve company and mentorship goals.

RESPONSIBILITIES:

  • Partner directly with Regal's customers to provide timely, complete, sustainable technical issue resolutions
  • Manage a growing team of technical support specialists
  • Achieve response and resolution times within SLAs
  • Partner with Regal's VP of Customer Success, founders, and other executives to develop new processes and playbooks that drive customer value and revenue
  • Partner with product & engineering leadership to share qualitative and quantitative product feedback as well as prioritize the product roadmap to customer needs
  • Participate in product roadmap planning a issue prioritization
  • Act as the first point of contact and issue captain on maintenance windows, outages, and bugs
  • Act an admin for key support systems (Zendesk, Intercom, etc.) to enable to your team and build key processes

ABOUT YOU:

  • 4+ years of experience in enterprise technical support, customer support, or technical consulting, ideally from a SaaS or telephony company
  • 2+ years of management experience
  • Technical skills and curiosity including REST APIs, SQL, AWS, Twilio, Snowflake, or other similar technologies
  • Track record success in operating technical support teams and hitting SLAs
  • Demonstrated ability to manage outages and external communication
  • Excitement for program development, experimentation, and the opportunity to discover new tactics to drive customer success and growth
  • Passion for leading-by-doing and acting as a role model for your team
  • Based in New York, in Regal's New York City office 3 days per week

BENEFITS & PERKS:

  • Competitive compensation packages, including early stage equity
  • 401k plan
  • Flexible PTO & 11 paid holidays
  • Medical, dental, vision insurance (80% covered by Regal for individuals and all dependents)
  • Paid parental leave
  • Growth Mindset learning and development stipend
  • Happy hours, team outings, & annual offsites
  • Pre-tax commuter benefits
  • Complete laptop workstation
  • & more

We have offices in NYC (HQ- NoMad) & Boston (Downtown/Financial). Hybrid roles are required in office T/W/TH and office optional M/F. Covid protocols and vaccination policy in place.