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Shift Leaders

4 months ago

University Heights, Ohio, United States Dunkin' Full time

SHIFT LEADER

As a Shift Leader, you'll be in charge of guiding Crew Members during their shift to ensure Dunkin' Donuts operational standards are met and guests have a fantastic experience.

Wages: $12/hr - $18/hr

Benefits:

  • Flexible Schedule, No late nights
  • Health Insurance
  • Cash tips to take home daily
  • Hourly Pay Increase after 90 days
  • Free Specialty Beverage/Meal during shift
  • Discounts even when not working
  • Opportunities for growth within as new locations are being developed

Responsibilities Include:

Team Environment:

  • Guide employees through their positions on each shift, providing feedback, and recognizing achievements respectfully.
  • Assign tasks to meet guests' needs and service standards. Support Crew Members' training as directed. Communicate goals and ensure team accountability during shift.

Operations Excellence for Guest Satisfaction:

  • Prioritize guests' satisfaction and lead by example in delivering exceptional service. Motivate Crew Members to address guests' needs promptly.
  • Enforce the use of systems, tools, and procedures, taking corrective actions where necessary.
  • Monitor team performance to maintain quality, service, and cleanliness standards. Complete required training, including ServSafe certification.

Profitability:

  • Ensure execution of restaurant standards and marketing strategies.
  • Adhere to systems and processes for cost control. Monitor Crew Members' compliance with cleanliness, food safety, and security protocols.
  • Report equipment issues, provide feedback to Crew Members, and explore growth opportunities with Restaurant Manager.

Qualifications:

Skills

  • People-oriented
  • Reliable
  • Proficient in English
  • Strong math and writing abilities
  • Previous experience in restaurant, retail, or supervision preferred
  • Minimum age of 18 (where applicable)
  • High school diploma or equivalent

Required Competencies

  • Guest Focus – anticipate and exceed guests' needs.
  • Passion for Results – set and achieve targets.
  • Problem Solving and Decision Making – make informed decisions.
  • Building Effective Teams – empower team members to succeed together.

This Dunkin' Donuts restaurant is operated under a franchise granted by DD Franchising LLC.

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc. or its affiliates. Any submitted information will go only to the franchisee. If hired, the franchisee will be your employer. Franchisees set their own wage and benefit programs.

The Dunkin' Donuts trademarks and designs are trademarks of DD IP Holder, LLC. Used under license.