Restaurant Shift Manager

5 days ago


Middleburg Heights, Ohio, United States Mooyah Full time

About Mooyah:

Mooyah Burgers, Fries & Shakes is a fast-casual, 'better burger' concept serving mouth-watering made-to-order burgers, hand-cut French fries made from high-quality Idaho potatoes, and handcrafted 100-percent ice cream shakes. Founded in 2007, the company only uses fresh, never-frozen Certified Angus Beef and all-natural Jennie-O turkey burgers, buns baked in house, real cheeses and toppings made from garden-fresh ingredients. It offers online ordering and a loyalty Rewards App so customers can earn free food.

Our Mission:

We strive to deliver seriously good food and a seriously good time to every customer who walks through our doors. Our team is dedicated to providing exceptional customer service, ensuring a clean and welcoming environment, and serving high-quality food that meets our brand standards.

Job Summary:

We are seeking an experienced Shift Leader to join our team. As a Shift Leader, you will be responsible for ensuring the restaurant operates at the highest standards, educating and communicating quality standards to team members, and preparing food that meets our brand standards. You will also be responsible for coaching and developing management and staff through our training program, cross-training, pre-shift meetings, and required training.

Responsibilities:

  • Ensure the restaurant operates at the highest standards, maintaining a clean and welcoming environment for customers.
  • Educate and communicate quality standards to team members, ensuring they understand the importance of meeting our brand standards.
  • Prepare food that meets our brand standards, using fresh, never-frozen Certified Angus Beef and all-natural Jennie-O turkey burgers.
  • Coach and develop management and staff through our training program, cross-training, pre-shift meetings, and required training.
  • Develop and execute internal customer engagement programs to ensure guest loyalty, such as addressing customers by name, remembering their favorite meals, maintaining a customer log, sending thank you notes, and using comment cards.

Requirements:

  • Minimum of 2 years of restaurant experience, with at least 2 years in a management role preferred.
  • Knowledge of labor management, training, hiring, and health standards.
  • Proficient in speaking, writing, and comprehending English in a business setting.
  • Highly motivated, energetic, and engaging.


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