Associate IT Systems Specialist

4 weeks ago


Austin, Texas, United States Digital Pharmacist Full time

Summary of Job:

The Associate IT Systems Specialist will serve as the initial point of contact for all IT infrastructure for offices across the organization. Will engage in efforts with the IT Team to secure the network, optimize up time for systems, manage desktops and machines for all users. Spends the majority of time on standard end user or IT support. This position will work out of our headquarters in Austin, TX.

Description of Job Duties:

Work with Information Security Team to develop and establish standards and proceduresMonitor, manage, and administer network, end-point & security devicesHandle laptop support and setupSupport VoIP phone systemsGoogle Workplace and Office 365 administration Security & Privacy operational reviewsManage service and authorization requestsManage outsourced services and vendors as neededContinuously improve network, security and IT processesCollaborate with development teams and provide infrastructure thought leadershipAutomate internal processes using Python (and similar scripting languages), Zapier, and similar toolsContinuous tool evaluation to align with best practices and innovationLogs and event managementOther duties as assigned

Required Education, Knowledge and Special Skills:

Basic knowledge of how to execute and improve the management of our IT infrastructure. Hands-on IT Support experience in a production environmentExperience supporting Microsoft Windows 10 and MacOS systemsUnderstanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, ICMP and TCP/IP protocols and applicationsExperience with Cloud Infrastructures such as Google Cloud Platform, AWS, and others.Experience with SAML/SSO solutions such as JumpCloudExperience with Mobile Device ManagementExperience supporting one or more Linux distributionsAbility to resolve technical issues effectively and efficientlyExcellent verbal and written communication skills, including the ability to explain technical terminology to non-technical end usersAbility and desire to work a hybrid role out of our Austin, TX office.

Preferred Knowledge and Experience:

1 - 2 years of experience working with Google Cloud PlatformPrior experience in the pharmacy industry
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